Trying Creative Cloud - Photoshop CS6 asking for a serial number?

I am trying out Creative Cloud and have previously used trial version of Photoshop CS6 Extended. Have downloaded Photoshop CS6 via creative cloud but when try to run it I get a message that I must enter a serial number. Can anyone help ?

Hello
Okay I am getting very panicky now as I have joined creative cloud and submitted payment and spent the whole morning waiting for it to download photoshop CS6 and it still comes up with 'enter serial number' - I have a project to finish today which isn't helping. As far as I am aware I have uninstalled the trial version I had installed. Is there anything I am missing or that I could check - I am using a macbook pro - any help will be very greatfully received, this is not a great start to my 12 month contract!
Thanks
Jenny

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My Creative Cloud is in asks for a serial number when I try to login

Hi,
I have the same problem. We purchased creative cloud for teams on Friday. Now it is Monday. When I first started the apps I did not get any screen where it said that I was in trial mode. When I started the apps a second time the trial mode screen came up. I signed up but then it askes for a serial number. I already followed the steps from http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but I got stuck at step 4. I cannot click deactivate because it is in grey.
I upgraded from CS4 Standard. I tried we deactivating those programs but that did not work either.
The computer is Windows 7 Professional
Can someone help me?

Hi llsem16,
As you mentioned that you have Creative Cloud for Team Subscription, did you send an invitation to yourself from the Admin Console(Creative.adobe.com) and accepted the same. If yes then please try updating AAM from the below mentioned link and try launching the software again.
http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
Also please check for any entries in Host file in this location
Run-drivers-etc-hosts. Please open hosts file using notepad and if you find any Adobe entries then run this Microsoft fix it to fix the issue.
http://support.microsoft.com/kb/972034
Hope this helps.
Regards,

CS6 asks for a serial number at every launch

Why does Photoshop CS6 asks for a serial number at every launch

Why does Photoshop CS6 asks for a serial number at every launch

I cannot open my photoshop, its asking for a serial number. I do have one but it will not accept it. I've had this program for 5 years and this has never happened before.

I cannot open my photoshop. Its asking me for a serial number, which I already have. However, it will not accept my serial number. I've had this program for 5 years and this has never happened.

If your Creative Suite version is #3 through 6, you might try running the CS Cleaner Tools in preparation for a re-install.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
If you have a legacy version, it may be that the activation servers for your product are no longer available.
Nancy O.

Encore CS6 is asking for a Serial Number when I have Creative Cloud

I have the same problem identified here:
http://forums.adobe.com/thread/1024884
I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. The first time I try to run Encore, I get the two screens shown in that thread and repeated here:
"Adobe Encore CS6 cannot run in trial mode. Please relaunch the application and provide a valid serial number."
"Adobe Premier Pro. Provide a serial number."
I had previously got the problem identified here:
http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html
Following the recommendations fixed the problem, but still Encore has the same issue.
When I access this URL:
https://lm.licenses.adobe.com/
I get the message:
"Congratulations! You have successfully connected to Adobe License Management Server."
It appears this is a common problem, but there does not seem to be a common solution. For example, here:
http://forums.adobe.com/message/4677807
and
http://forums.adobe.com/message/4589055
I checked and have no "Hosts" file.
Further, here:
http://forums.adobe.com/message/4677888
I have found that waiting or rebooting the PC does not fix the problem.
Lastly, I tried that proposed here:
http://www.seangw.com/wordpress/2012/08/help-photoshop-cs6-asks-for-serial-number-after-si gning-up-for-creative-cloud/
And that did not work either.
Illustrator, Photoshop, and Premiere Pro all work fine.
So, what is the solution?
Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:
https://creative.adobe.com/apps
Now on that page, Adobe has done something clever and stupid. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. If you view the same page under Windows 7 it does show Premiere Pro. I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved!
But I sent him a link to this page:
http://www.adobe.com/products/creativecloud/tools.html
However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!
The pleasant lady in sales said she would transfer me to phone technical support. I was on hold for 60 minutes and had to quit to go and do a task.
Perhaps this will be resolved and I shall update this thread ...

I got help with this problem.
You only need to sign out from the creative cloud. Go to preference, sign out. Open Premiere Pro CC, help sign out.
Then re-open premiere pro cc and sign back in, and you should now be able to open encore as well!
Worked for me!

I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Creative Cloud for teams downloads as a trial and asks for a serial number

My employer purchased a Creative Cloud for teams account. I'm using my Adobe ID and trying to install the applications on my laptop at home. When the applications launch, they say I'm running a trail version. Then I'm given the option to license the software or continue the trial. When I click license this software, I sign in with my Adobe ID then it asks for a serial number. I don't have the serial number from my employer. Shouldn't it just be enough that I sign in with my registered Adobe ID and password?

Refer to this:
Sign in or activation errors
Mylenium

Adobe creative cloud is asking for a serial number for updates - where do I get this from?

Adobe Creative cloud is asking for a serial number for updates - where do I get this from
we have recently Bought 5 x 1 year licences and been using this a month
Michael

Hi Mick,
Please refer to the below link.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
Thanks

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number. When I enter my CC serial number, it indicates that the serial number is invalid

>enter my CC serial number
I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
-Install, update or UNinstall, and launch after installing

Creative cloud keeps asking me to license my software and then it asks for a serial number

it keeps asking me to license my software and then it asks for a serial number, i do not have a serial number with creative cloud just a order number what do I do?

For me this guideline helped:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
In my case, I had to remove the following lines from the hosts file:
120.0.0.1 lmlicenses.wip4.adobe.com
127.0.0.1 lm.licenses.adobe.com
After that all worked again. Hope this helps.
Jan

I'm trying to open the photoshop and it's asking for a serial number how can i gent a serial number for photoshop, i buy it here

i'm trying to open the photoshop and it's asking for a serial number how can i gent a serial number for photoshop, i buy the photoshop here

What version of Photoshop are you using?
Did you purchase it outright, or do you have a subscription?
Gene

Trying to instal photoshop and it is asking for a serial number what is this.also is my user ID my email address

Trying to instal Photoshop and being asked for a serial number
What is this ,no record of receipt of one
Also is my email address my user Id

That would be the email address and password you set up with Adobe. Just sign in.

My laptop died. I am trying to reload CS4 Creative Suite. I have the serial number of the original program but it also asks for a serial number for an update. I'm happy with just the original. How can I load it?

My PowerBook had Adobe Creative Suite 4 on it before it died. I had to have a new hard drive and ram disks installed. Now I can't reload the Creative Suite. How can I do it? I don't really need to upgrade for my purposes.

I must admit I am not very computer savvy. I'm 81 and probably will
not pursue my work much longer. I have published and helped publish
self-published books for individual writers and companies since 1995.
I simply cannot, nor do I want to, afford to buy a CS4 upgrade, even
at the reduce price of $600 they offered. My wife has been handicapped
since have strokes in 2006 and later years. I can live without it if I
have to. However, I paid for it and hoped I could get it on the
laptop. You may be right about them asking for a serial number of an
older version, which as I said, I don't have.

I am trying to buy Ai and my trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

I am trying to buy Ai. My 30 day trial is up. It is asking for a serial number and I cannot find an e-mail with the number. What shall I do?

Please refer below link :
Creative Cloud pricing and membership plans | Adobe Creative Cloud

Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?

Installing Photoshop CS4 from original Disk onto my new Macbook Pro. Serial number accepted but now asks for the serial number of a previous version e.g. CS3 which I no longer keep. How do I resolve ?

Tina Hadley did you migrate/transfer your applications over to your new Macintosh? If so this could cause problems with your serial number being recognized. Please run the available uninstallers located in Applications/Utilities/Adobe Installers folder. Once this is done you will also want to run the CC Cleaner Tool. Details on the use of the CC Cleaner Tool can be found at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Trying Creative Cloud - Photoshop CS6 asking for a serial number?

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