Trying to access itunes store pop up is continually on screen

Since the upgrade to 10.2 this morning I cannot seem to get rid of the pop up "trying to access itunes store." I click cancel, it goes away for about 5 seconds and comes right back. I was able to purchase and download a song however the pop up appeared multiple times throughout the process. It's to the point where the itunes store is nearly unusable.
I tried a reinstall of 10.2 to no avail. Any help would be appreciated.

Took the same route as ricin beans,
Complete reinstall, as painful as it was... at least it all works now.
Luckily I've only had my MBP a week and hadn't had anything on it other than music to export/import, no doubt others aren't so lucky and still waiting for Apple's cure, if they ever provide one.

Similar Messages

  • "Accessing iTunes store" pop up

    When I try to type anything into the search bar for artists or songs the "accessing iTunes store" pop up continually opens. It opens after typing each letter and will not allow another letter entry untill the window closes. Just started happening.

    I'm sorry but I don't understand how this works.
    I use iTunes Store very rarely, just for checking some new release or maybe some podcast.
    I never authorized this mac, and I don't want to enter my credit card number if I don't want to buy music from there. I just want to be able to browse it, with no commitment, as I've always done.
    The annoying window "accessing iTunes store..." keeps popping up at every launch.
    I disabled iTunes Store from preferences, and it keeps coming. I tried the deauthorize-authorize trick, but the Store says I've never been registered, and session times out. I also disabled ping and podcasts... no way.
    In one word, I'm stuck. What am I supposed to do to be able to use iTunes as I've been done for 10 years?
    Thanks

  • I am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn't help. My apple ID has been confirmed as correct. what can I do next?

    Hi all
    i am trying to access iTune store but keep on getting message "cannot access iTune store" i have reset my password several times and it didn’t help. My apple ID has been confirmed as correct. what can I do next?

    I am having the same issue!  I see several people are having this problem, and I see there is no solution from Apple!  Why is it I only see problems on this site and never any solutions?

  • When trying to access itunes store after itunes upgrade, windows dep turns off program.  have updated quicktime player

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    miniart18 found a solution and posted it on another post.  her solution is to right click on itunes shortcut & pick "run as administrator".  thanks again miniart18!!

  • When trying to access itunes store all I get is a white page with word itunes store and never access the store. Is my computer blocking access?

    When trying to access itunes store all I get is white with word itunes.   This is recent issue.  Is my computer blocking access?

    With those symptoms, I'd check the following document:
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  • HT203175 itunes constantly tries to access itunes store.

    When I start up Itunes, it constantly tries to access itunes store.
    I've cleared cache, reinstalled itunes, de-authorised and authorised to no avail.

    I am having similar issues since I downloaded the newest version of itunes. On random songs from my library (mostly purchased through itunes) I am asked to authorize the playing of the song!! What the ****, obviously I want to play the song or I wouldn't have clicked on it! I payed for this music and I should be able to listen to it when and how I want, with or without an internet connection.
    Someone please help me! I have never had any problems with itunes before, but this one is going to make me crazy!

  • Accessing iTunes Store - Pop up window

    Does anyone know how to fix this annoying pop up window ''Accessing iTunes Store'' that appears every time I open iTunes or access the iTunes Store? Or anyone out there with same problem?
    Every time I type a letter in the iTunes store search box, the progress bar appears! Grrr
    The Cinematic Orchestra is off the cards at the moment - Maybe some U2 instead.
    The problem first began when I installed iTunes 10.2. All previous versions where fine - no problems. I thought this most recent 10.2.1 update was issued to maybe fix this frustrating glitch. No such luck.
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    Many Thanks
    Message was edited by: JonnyCarter

    I've fixed mine! From a little help from an apple adviser.
    You might want to clear your caches before doing this - under iTunes preferences.
    Open iTunes - go to the top bar, click the 'Store' drop down menu >
    Then click 'De-authorise this Computer' >
    Enter your password etc >
    Then click 'Store' again then click 'Re-authorise this Computer'>
    Enter password etc>
    Restart the Mac>
    Open up iTunes should be fine - worked for me anyway
    Good Luck

  • Error message "499" when trying to access iTunes store

    Downloaded iTunes to computer and when I go to access itunes store I get error message "499" what to do now

    It's typically related to security software issues, gayle. If you're running Kaspersky security software, try switching off Kaspersky Parental Controls. Otherwise, see:
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  • Itunes crashing at startup while trying to access Itunes Store

    Hey all, below is a reply I wrote in another thread.  I found a workaround to this issue that's working for me.. thought I'd also create this new thread... hopefully will work for you too until (hopefully) Itunes update/patch fixes the issue. 
    Hello, bump for me on this really annoying issue.  Running Windows 7 SP1, fully updated drivers.  Using latest Itunes, 10.7.0.21.  Just like the others, every time I try to open Itunes, the Itunes store seems like it's trying to load.. and then I inevitably get the "Itunes has stopped working.. Windows is checking.. blah blah" and then crash. I have tried every fix I could find on these and other forums:
    1.  Uninstalled/Reinstalled all Apple software as per http://support.apple.com/kb/HT1925 along with CCleaner to clean up any registry issues (after uninstall/before reinstall of course).  DIDN'T WORK.
    2.  Did the winsock reset listed here https://discussions.apple.com/message/17412059#17412059.  DIDN'T WORK.
    3.  Corrupt User Profile (Kernalbase.dll) Issue:  Did the renaming of corrupt Itunes folder listed here http://social.technet.microsoft.com/Forums/en-HK/w7itprogeneral/thread/be53aac5- c560-478a-9598-e0c6a33d9da7 and that worked the FIRST time after renaming the folder to Itunes.old.. i.e. opening Itunes after doing this was successful and thus created a new Itunes folder.  However, after closing itunes and reopening.. I was right back to square one.. Itunes crashing.  (This did "work" partially so probable that issue has something to do with Corrupt Itunes User Profile??)  Ultimately, DIDN'T WORK.
    *BTW, I also did a Run Diagnostics from the help menu of Itunes and got 3 green lights for network connectivity.. one of which is of course "Secure link to Itunes store verified".  So Itunes is telling me it seems to be communicating fine with Itunes Store. 
    There's nothing else that I can see to do short of reinstalling Windows... which I really don't want to do. 
    HOWEVER, after some trial and error, I found a weird little workaround.  It seems like the crash is happening upon the initial attempt by Itunes to connect to the Itunes store.  Here's what I did:
    1.  After opening Itunes (and the initial opening event is so that Itunes tries to connect to Itunes Store -- this will happen if the last page you were on the last time you closed Itunes was Itunes Store), QUICKLY click on "Music" (or any other "offline" library) on the left upper pane of Itunes.  This will take you to your Music library and Itunes will STOP trying to connect automatically to Itunes store.  So now, Itunes is open at least.  Note:  Others have mentioned correctly that if you open Itunes with your internet connection off, it will at least allow you to open Itunes b/c Itunes doesn't try to open Itunes Store if you're offline.  My workaround accomplishes the same thing while still being connected to the internet.
    2.  Now, if you now click on "Itunes Store" directly, it WILL CRASH as per usual. 
    3.  Instead, click on "Purchased"  which is directly under "Itunes Store".  Click ok to the pop-up.  Then, on the bottom right of the screen, click on "Download Previous Purchases".  This will open the previous purchases page which is actually WITHIN the Itunes store.  If you look at the left pane, Itunes Store will now actually be highlighted.  You're now in the Itunes store.. just via the "sidedoor" if you will.  You will also now see all the usual Itunes Store categories along the top of this page like the Home Icon, music, movies, tv, apps, etc. etc.  Click on the Home Icon (music, movies, whatever) and VOILA, it will open Itunes store without crashing! 
    4.  Now that you're "in", you can jump around freely during THIS session.  IE, you can freely go back and forth from looking at your left-pane offline music library, movies, apps, whatever.. and click on Itunes Store in the left pane and Itunes will not crash... you know, how Itunes normally works!
    5.  When you're done using Itunes just make sure the last screen you use before you close Itunes is "Music" or some such.  That way, you won't have to do the "quickly hit Music" the next time you use Itunes.  It will automatically just go to the offline Music library and not try to access the Itunes Store.  Then, just repeat step 3 and you'll be "in" again. 
    I really hope this workaround works for you until Apple updates/patches Itunes for those of us that are having this issue.  If it keeps working for me, I'm gonna live with it until the next Itunes version update hopefully resolves this issue. 
    OH!  PS.  I'm also having the Apple Software Update issue mentioned here https://discussions.apple.com/thread/4040994?start=60&tstart=0.  I have no idea how to solve this.. wondering if it's related to the Itunes crashing issue.  I'm also getting the error message when trying to update quicktime from the help menu here https://discussions.apple.com/message/19392457#19392457. 

    Did not get any responses - so did some digging and found the answer myself in other discussions.
    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.

  • Trying to access iTunes Store shuts down iTunes

    When I try to access the itunes store from my laptop it says "iTunes has stopped working". I have been through the discussion board and saw a few similar questions and tried their solutions and it still has not worked for me.
    I have a HP G42 laptop running windows 7
    I have iTunes 10.5.3 installed
    My anti virus software is Norton 360 and I added iTunes to be allowed
    I changed the pop-up blocker settings
    Is there anything else I can do to fix this?

    hiya!
    you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
    http://www.ittvis.com/services/techtip.asp?ttid=4040
    i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
    try to open your QuickTime. does it launch properly, or do you get an error message?
    if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
    download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
    Quicktime 7.1 Standalone Installer
    if that install goes through okay, does your itunes launch properly again?
    (if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
    love, b

  • Error -1020 When Trying to Access iTunes Store - Help!

    I keep getting Error -1020 when trying to access the iTunes store. Just started happening this morning.
    Nothing online from customer support listed for this error.
    Thanks!

    Looks like it's busted. Same problem here. The way all the support mechanisms work, you can't even report the problem, since you can't really log in to the store.

  • ITunes crashes when trying to access iTunes Store

    iTunes "crashes" when I try to access the iTunes Music store - I get all the current albums on the lower half of the page, but as the main part tries to load (lady gaga or whoever) iTunes "crashes" - I get the "ignore, report or relaunch" box. iTunes works fine otherwise.
    Here's what I'm using -  Quicksilver PPC G4 @ 1.47GHz w/ 1GB RAM - OS X 10.5.8, iTunes 10.2.2, Quick Time 7.6.9, Safari 5.0.5. No Keychain problems - at least First Aid reports no problems, repaired permissions and rebooted. As far as I can tell, this issue started after the most recent iTunes update (which is why I hate so much to do so). Anyway, I'm buying all my music at Amazon at the moment, so if Apple wants me back in THEIR store I kinda need a fix for this.
    Thanks in advance to all for your help -
    Robert
    P. S. - is it just me, or is this new "discussions" format really a step backwards?  

    Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
    Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
    Good-bye iTunes store - it was fun while it lasted...
    Robert

  • HT1926 Errors when trying to access iTunes Store

    I have two identicle machines, both running Windows 7 Pro 64 bit and Norton 360 security.  One machine can access the store the other gets a page not found error after trying to 30 minutes or more.

    One machine can access the store the other gets a page not found error after trying to 30 minutes or more.
    I'd try the following document: 
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Why do I get "Secure Link to iTunes store Failed" message when trying to access iTunes store?

    Why do I get the message "Secure Link to iTunes store failed" when I do diagnostics checks on the iTunes version 10.6 that I just installed?  I have reinstalled it three times and have never been able to access the itunes store, or any Help sites thru the itunes app.  I have disabled my firewall, etc. to no avail.  Any ideas?  I have XP running.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • Itunes has stopped working when starting up trying to access itunes store

    Have a windows 7 and since installing the newest version of iTunes (12 I think), it has not worked. It always freezes on startup while trying to access the iTunes store. I have tried everything apple suggests including opening in a different user, opening in safe mode and scanning for viruses. Also tried uninstalling and reinstalling a new version. Nothing has worked.

    I am running Windows 8.1 and iTunes 11.1.3.8.  I found a simple solution by browsing through the support communities.  Here it is:   Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support to: C:\Program Files (x86)\iTunes
    This worked for me.  Good luck.

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