Trying to access iTunes Store shuts down iTunes

When I try to access the itunes store from my laptop it says "iTunes has stopped working". I have been through the discussion board and saw a few similar questions and tried their solutions and it still has not worked for me.
I have a HP G42 laptop running windows 7
I have iTunes 10.5.3 installed
My anti virus software is Norton 360 and I added iTunes to be allowed
I changed the pop-up blocker settings
Is there anything else I can do to fix this?

hiya!
you've got a standard 32-bit version. the x64 version has an "x64" mentioned in that screen. for a little more info on that, see:
http://www.ittvis.com/services/techtip.asp?ttid=4040
i was checking, because the error message you were getting was very similar to one folks can get if they've got a problem with their QuickTime on an x64 PC. itunes needs a functioning QT to work correctly, and a broken QT can cause problems with viewing the Music Store too.
try to open your QuickTime. does it launch properly, or do you get an error message?
if you get an error message, the first thing we'll try is a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)
love, b

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