Trying to activate a new 5c but won't connect to wifi

I am in the beginning stages of activing a new 5c. However when I try to connect to wifi or the cellular network it doesn't connect. I also cannot get into the settings for the phone because it has not been activated yet. I also cannot install itunes on my work computer to activate it that way. Any help?

Hi 
Welcome to the EE Community!
Id your SIM up and running now?
Thanks. 

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    Hi 
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    Id your SIM up and running now?
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  • Brand new MacBook Pro won't connect to WiFi after one day.

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    Follow us on Twitter @VZWSupport

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