Trying to activate BT sport on Sky

Hi
I'm guessing a lot of people in the same boat. Have joined BT and account is activated. I have bt sport on iPad but BB connection speed is only 2.4MB/S so basically unwatchable. Have tried to order BT sport via my sky viewing card, waited 24 hours and no joy. Tried to reorder only to find that I can watch online ( which I knew already) but need to call them. Service is pretty poor and guessing ill have a few hours on the phone! Any ideas on how to fast track this system?

Hi Dedonmel,
If you send me in your details using the link forun in the "About Me" section of my profile, I should be ale to get the BT Sport package added.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Trying to activate BT Sport without getting charge...

I'm a BT Broadband and Residental phone customer. When I try to activate BT SPort it tries to charge me £12 a month. When I rang BT they talk about having to recontract my account. When I had rang the previous weekend to ask why I had been charged £130 for my line install when it should have been free the woman there said she'd need to recontract my account (to attach my broadband service on to my Account Number properly), and she ended up cancelling my service with BT! I got emails and letters/envelopes in the post asking for my BT Hub back.
It took us 3 months to manage to get a line installed and Broadband up & running and it took me 3 days of being on the phone to make sure we didn't actually get cancelled. So I was hesitant to get this current lady to recontract my account incase she did the same.
Anyone got any advice as to how I get BT Sport sorted?!

To get free BT Sport you have to have a contract for BT Broadband with at least 12 months term remaining.
If you found this post helpful, please click on the star on the left
If not, I'll try again

Cannot activate bt sport

Despite my numerous attempts I still cannot activate bt sport on sky,just getting technical error.any help? Thanks

Sorry, can't help you, but I'm glad to know it's not just me.
Do you get "Sorry, something went wrong" error message? I've been unable to activate my Primary ID since I signed up last December. I've reported this via "chat", then after convincing a very rude man that there was a problem was told it would be passed to the technical department, put in a complaint because nothing happened, talked the problem through with someone on the phone, telling him what to do so he saw the issue himself, had him pass it to the technical department, and then had months of ping-pong where they kept asking me to send screen shots (which the first guy had sent them), then when they had them told me they were investigating, then I heard nothing until I kept prodding them when they asked for screen shots and told me they were investigating, and round and round, then reopened my complaint, where the same guy apologised, said he'd passed it to his manager, then more back and forth with the technical department, and that's where I am today. The only thing they have managed to do is change the password on my unrelated business account and lock me out of it.
They are completely incompetent. They seem to have no idea how to investigate the issue (I'm an IT professional, so I have some idea what I'm talking about), they just have a checklist of 2 items "send a screen shot of the error" and "shall we reset your password". Then they ignore you in the hope you'll go away.

Activate bt sports We're sorry our records show th...

Been trying to activate bt sports for the app and online and all I keep getting is
We're sorry, our records show that there is an outstanding order on this line.
For any other queries, please contact one of our helpful advisors on 0800 731 0286 from 8am to 9pm Monday to Friday, from 8am to 8pm Saturday and from 9am to 6pm on Sundays.
And there are other issues within my bt account that need addressing please.

The BT phone number given should be the first port of call. If they don't sort it, please come back here.
You can click the white star next to this message if you think it was helpful.

Trying to Activate - No I don't want a new router ...

Hello,
I'm trying to help a friend activate the BT Sport app. They have BT Infinity.
I've downloaded the app to an android device. I enter email address/password and I get taken to the activation process.
I reach
http://www.productsandservices.bt.com/products/manage-broadband-extras/#get-the-bt-sport-app-and-onl...
and select the 'Activate the BT Sport app and online player' link.
The website then checks our details. It then takes me to an order page where I can order one of two types of BT Home Hubs one is free, one costs money. If I select the free one we get taken to an order page where it adds a £6.95 delivery charge. We do not want a router, we have a perfectly functional one. We just want to activate BT Sport on the account but can't seem to without going through this ordering process.
Can anyone suggest a solution ? Many Thanks

Hi chippyw,
Yes, how can we help? I can see DavidM offered you the 'contact the mods' link regarding this problem but I can't find anything from you in our queue.
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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This is a customer to customer forum, I'm afraid. Sky don't post here and won't respond to your request. Give them a call, or try the Live Chat service.

Unable to activate BT sport

Hi,
I've recently been set up with BT infinity after switching from Talk Talk. However I am unable to activate BT Sport for the online app - I keep getting this error:
There's been a technical issue
Ref# CON-0003
Tried phoning BT support but the phone line just plays a recorded message then cuts me off. Is one of the moderators able to activate BT Sport on my account please for online app access only?

Hi Dhymers,
Welcome to the community forum. I am sorry to hear about the problems you have had in activating BT Sport. I'll be able to help you with this. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Cant get BT Sport on Sky?

Can I get a BT Sport on Sky Platform without being a sky subscription customer?
I have sky as freesat platform and had old viewing card and get all the free channels fine, I regestered the card online but on day the BT Sport the card was not activated.
I spoke to BT customer support as was also having problem getting online viewing working too (a problem with verifiying my account after having it merged so I could use BT Sport online), this has now been resolved and BT Sport online is working fine (starting working fine yesterday), after this conversation I got a new viewing card through post apparently from SKY although not sure how or why, this card is now registerd with BT Sport as viewing card to use apparently. Did BT Sport instigate this as SKY denies sending one out?
However I am getting message that it is incorrect card for box message on have to subscibe channels and the BT sport ones, yesterday I tried the pair box with card as suggested by BT Sport help sections online, entered the info and still no inprovement. Do I need to wait bit logner for this to work?
In between times I also contacted sky about the card, and they seem know nothing the new card and it's not registered on their system.
I tried reregistered old viewing card on BT Sport but it says card not currently active and check if i have newer one.
I'm not sure what i can do next, should I wait bit longer for the paring to complete or do I need to do something else?

That's what they said
It came after had accounts merged, I had originally registered my old viewing card and this was mentioned in the email when started new year contract with newly merged account.
However since then the new card has been registered with BT, im not sure how this happened don't remember mentioning this new card number to anyone at BT, however may of tried registering new card online at some point, hard to remember now after all that has happened since does get confusing as was having problem of verifying me as account holder on newly formed merged account. So trying lots of things to get things working.
Thing is I can't reregister the old card with BT online now, it says its not active.
I'm not sure whether I should persue trying to get the old card reregistered or try getting this new card working, as not been SKY subscriber for over 6/7 years, never had a new card even when they said may lose channels a few years back, the old card is very old a blue one. New one is white.
For all I know neither card may not be active one (as far as sky are concerned), as you can watch freeview sky without card if you dont do any updates. I assume the card reloads channels available on it should a reset or crash occur and need to update box? Not that I'm and expert on these things
Just another thing, would I need box connected to phone line for new channels to be added? I know it allows you to use interactive services and is required if you have subscription with multi-room, but not sure if needed for anything else, I could temporarily connect one if needed, but phone port is on opposite side of room to tv, so having permenant connection would be tricky, reason why one is not connected atm.

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Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
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Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
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