Trying to activate new device but get a message saying page is unavailable

I have tried a dozen times to navigate to the page to activate my new phone but keep getting an error message saying the page either doesn't exist or is unavialable.  please help.

You can also activate the device by calling *228 from the new device (turn OFF the currently active phone) and choosing option 1. If that doesn't work, your only other option is to call Customer service from a different line than the one you need to activate the new phone on . . .

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