Trying to Activate - No I don't want a new router ...

Hello,
I'm trying to help a friend activate the BT Sport app. They have BT Infinity.
I've downloaded the app to an android device. I enter email address/password and I get taken to the activation process.
I reach 
http://www.productsandservices.bt.com/products/man​age-broadband-extras/#get-the-bt-sport-app-and-onl​...
and select the 'Activate the BT Sport app and online player' link.
The website then checks our details. It then takes me to an order page where I can order one of two types of BT Home Hubs one is free, one costs money. If I select the free one we get taken to an order page where it adds a £6.95 delivery charge. We do not want a router, we have a perfectly functional one. We just want to activate BT Sport on the account but can't seem to without going through this ordering process.
Can anyone suggest a solution ? Many Thanks

Hi chippyw,
Yes, how can we help? I can see DavidM offered you the 'contact the mods' link regarding this problem but I can't find anything from you in our queue.
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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