Trying to add a line but it says an order is pending

I tried to add a line but was unable too because I had an order pending. When I checked to see what the order was it showed it would be complete in November of 2013.
I'm having issues with my phone staying charged so I'm unable to call Verizon.
What should I do?

    Hi loganpdailey,
Let's make sure there is nothing preventing you from making changes to your account. From what you have described, a representative would need to review your account to determine what this order is. Please feel free to send me a direct message by hovering over my avatar and selecting "Message." You can also reach a representative by dialing *611 from your device.
AndreaS_VZW
Follow us on Twitter @VZWSupport

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