Trying to backup contacts--server error from Verizon Cloud

Okay, I've checked other threads and cannot find the answer. I am trying to backup my contacts from my Droid Razr HD before switching to a new phone. It starts the "provisioning account" process. Then I get the message, "Verizon Cloud operation failed. Please try again (code 4001)"
I have two email accounts on this phone, one a gmail account and one my work email account. I have the same problem, regardless of which account I choose.
Any assistance would be welcomed. I need to return the old phone soon, or I'll be charged for the new one.
Thanks a lot!

I tried using the 4g and my local wifi network. I received the same error
for both of them.
I will do as suggested, thanks.
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

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