Trying to backup iPhone 4 but getting two bad options?

My friend's got an iPhone 4 w/ iOS 4.3 on it. He apparently never hooked it up to iTunes before (or if he did, it may have been once).
He wants to go out to get an iPhone 5 but we need to back it up first. However, when we plug in to my Mac and iTunes loads, it gives two options:
-> setting it up as a new phone, or
-> restoring from a previous back up.
option two is clearly a no-go as he doesn't want to lose years of data, photos, texts, etc.
however, from what I have read here:
http://www.fettesps.com/how-to-fix-itunes-set-up-your-iphone-error/
it seems like option 1 will do what we need and only lose his music which he doesn't care.
that all being said, it's a scary option as losing his info is also a non-started.
Can anyone confirm that "setting it up as a new phone" will in fact not erase things but only rename it and re-activate it?
Thanks.
-- joshua

It is not call "RESTORE" as new, it's called SetUp as new. That link about backing up is completely irrelevent. It has no option to back up. It's a phone that's been used to 2 years, works perfectly, but can not get to a typical backup screen and is stuck as listed above:
However, when we plug in to my Mac and iTunes loads, it gives two options:
-> setting it up as a new phone, or
-> restoring from a previous back up.
There are the only two options and no way to get it to any other way.

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location: class Simple_Report_1143636234024_954843
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location: class Simple_Report_1143636234024_954843
parameter_IS_IGNORE_PAGINATION = (JRFillParameter)pm.get("IS_IGNORE_PAGINATION");
^
/home/navneet/Simple_Report_1143636234024_954843.java:66: cannot find symbol
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location: class Simple_Report_1143636234024_954843
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^
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location: class Simple_Report_1143636234024_954843
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/home/navneet/Simple_Report_1143636234024_954843.java:88: cannot find symbol
symbol : class JRFillVariable
location: class Simple_Report_1143636234024_954843
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/home/navneet/Simple_Report_1143636234024_954843.java:89: cannot find symbol
symbol : class JRFillVariable
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/home/navneet/Simple_Report_1143636234024_954843.java:90: cannot find symbol
symbol : class JRFillVariable
location: class Simple_Report_1143636234024_954843
variable_REPORT_COUNT = (JRFillVariable)vm.get("REPORT_COUNT");
^
/home/navneet/Simple_Report_1143636234024_954843.java:91: cannot find symbol
symbol : class JRFillVariable
location: class Simple_Report_1143636234024_954843
variable_PAGE_COUNT = (JRFillVariable)vm.get("PAGE_COUNT");
^
/home/navneet/Simple_Report_1143636234024_954843.java:92: cannot find symbol
symbol : class JRFillVariable
location: class Simple_Report_1143636234024_954843
variable_COLUMN_COUNT = (JRFillVariable)vm.get("COLUMN_COUNT");
^
33 errors
at net.sf.jasperreports.engine.design.JRAbstractCompiler.compileReport(JRAbstractCompiler.java:193)
at net.sf.jasperreports.engine.design.JRDefaultCompiler.compileReport(JRDefaultCompiler.java:131)
at net.sf.jasperreports.engine.JasperCompileManager.compileReport(JasperCompileManager.java:211)
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at com.appnetix.app.portal.financials.reports.RoyaltyReportAction.execute(RoyaltyReportAction.java:68)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484)
at com.appnetix.app.control.web.AppnetixRequestProcessor.process(AppnetixRequestProcessor.java:149)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
at com.appnetix.app.control.web.AppnetixControllerServlet.doPost(AppnetixControllerServlet.java:262)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929)
at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705)
at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683)
at java.lang.Thread.run(Thread.java:595)

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