Trying to Burn a CD and disc utility starts

I am helping my parents with their iMac 2ghz intel core 2 duo running Tiger 10.4.11. I put in a CD to burn a disc and Disc Utility starts up and will not allow me to burn a disc. Why is this happening? It doesn't give me the little pop up window where I can choose itunes or finder. THey had the ability until recently. And these are the same CDs as before.
HELP!

Hi.
Go to System Preferences/CDs & DVDs, and in the "When you insert a blank CD" field, select "Ask what to do".
Good Luck.

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