Trying to buy a game, but it keeps asking for billing info.

Hello, I recently tried to buy Napoleon: Total War, but cannot. I have enough money and my apple ID is valid but something is wrong. Every time I click on the buy button under the app, it asks me for my billing info, as per usual. Then it brings me to a screen with my billing info and everything is OK (yes, I selected no credit card). After I click 'OK' to the billing, it asks me if I would like to continue with my purchase, so I click 'buy', then the process repeats itself. It asks for my password, the billing info, and so on and so forth.
This was never happened before and is extremely frustrating. Not only is the app expensive but I can't even download it!
Please help.

How much credit do you have in your account? How much does the game cost? Is this in the US store? US store prices do not include local sales taxes. If you do not have enough in your account's balance to cover both the cost of the game and the local sales taxes that are added to the sale in the final steps of the purchase, the system will ask for a credit card to cover the remaining balance due on the sale.

Similar Messages

I tried to buy an app and itunes keeps asking for a security code. What is a security code? I do not have one. I have a password.

I tried to buy an app and itunes keeps asking for a security code. What is a security code? I only have a password! And ID

Are you using a credit card?
http://store.apple.com/au/help/payments#creditus
Security codes
The credit card security code is a unique three or four digit number printed on the front (American Express) or back (Visa/MasterCard) of your card.

Trying to buy, download a song and keeps asking for password over and over, even after entering correctly. Why?, trying to buy, download a song and keeps asking for password over and over, even after entering correctly. Why?

Trying to buy, download songs on iTunes and keeps asking for password for the account. Entering the password correctly but it keeps asking for password. Have downloaded hundreds of songs before, first time this has happend. Why?
Thanks.

Hi, Trex8.
There are a couple things that you can try to resolve this issue. First, I would recommend processing any updates needed to the computer and iTunes. You can check for updates in iTunes by selecting the help menu and check for updates. If iTunes is on the current version, see the article below.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Make sure to test the results after each troubleshooting step processed.
Regards,
Jason H.

I can not remember my security answers to the questions, i am wanting to buy some music but it keeps asking for security questions when i cannot remember! What do i do?

I want to buy new music off itunes website on my Ipad, i know my email and password, after i have typed them in it asks me for a security questionaire. However i do not remeber the answers, how am i meant to download music as this is stopping me from doing it. I really need help as it is really annoying me! Thank you.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96967)

Updating apps, keeps asking for billing info

i have a problem up-dating my apps on my iphone 4s, i keep gettin massage telling me i need to enter billin infomation but when i do, i get decilined massage and wont let me up-date anything on my apple account, driving me crazy plz help

You Apple ID is not tied to a free account. The only way to create a free account is by downloading iTunes to your computer, then go to the App store with in iTunes, find a free App then click on the word free. There it will prompt you to enter your Apple ID or create an account. Select create an account. From there you can move forward with creating a free account. Next to the Credit card (on the second page of the set up) options will be a Free Box instead. Let me know if you need help with how to make your current account free. What do you currently use you Apple ID to do?

I've been trying to update my apps but it keeps asking me to update my billing info. I retyped everything from my card and it keeps saying my security code is invalid. Any suggestions?

I've been trying to update my apps but it keeps asking for my billing info so i retype everything and it keeps saying my security code is invalid when i know its not. It is same card they had on file before and the same security code but now it wont take it and i cant update anything. HELP!

If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank.

Im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account

im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account

OH MAN! I had the same problem for so long! I was trying to get as much information and try as many different ways as possible. None worked for me and I am guessing none worked for you either. I will try and help you out! I hope this works for you!!!
Click on your Apple ID > Type in your password > Scroll down to Purchase History > Click on it > If your account has red numbers higlighting a balance. You need to pay that first. Then you are hopefully free of that stupid security code crap! I hope this helped you!

I am trying to allow guests on windows to connect to shares on my Lion server but it keeps asking for a password for guest. I have allow guest users to access this share enabled but it still does not work.

I am trying to allow guests on windows to connect to shares on my Lion server but it keeps asking for a password for guest. I have allow guest users to access this share enabled but it still does not work.

Ditto. Guest accounts shouldn't have a password. No way to enter one in System Prefs...

HT203175 trying to rent or purchase a movie. You keep asking for my password (which I check everytime to be correct) but you keep asking for it. Sometimes it happens and some times not.

trying to rent or purchase a movie. System keeps asking for my password (which I check everytime to be correct) but you keep asking for it. Sometimes it happens and some times not.

Please note that you are addressing a user forum and not apple themselves.
Honestly, from experience however, if it asks you for the password again, the previous one was likely incorrect. Maybe a typo...

I am trying to update my apps but it is asking for my card details and when i enter them it says my card was declined but i havent bought anything, can i see what the purchase is for?

I am trying to update my apps but it is asking for my card details and when i enter them it says my card was declined but i havent bought anything, can i see what the purchase is for?

Again, Apps will always be tied to the account from which they were purchased and will always have to be updated using that account.
Always, mean exactly that, always.
If you want them to be on your account then you need to buy them using your account.

I connect my Macbook 13" to my thunderbolt to display on my HD television but it keeps asking for a KeyChain password for "user-hp". My key keychain password is nothing but it does not want to accept and not display my screen to the Television. Suggestion

I connect my Macbook 13" to my thunderbolt to display on my HD television but it keeps asking for a KeyChain password for "user-hp". My key keychain password is nothing but it does not want to accept and not display my screen to the Television. Suggestion

Apple support article:
Mail Keeps Asking for Password
Maybe this will help. If you monitor the "More Like This" box (top right), other threads appear. Opening them usually displays other threads.
https://discussions.apple.com/message/20549403#20549403

HT201209 I have an Apple ID balance but it keeps asking for a credit card.

I have an iTunes gift card balance but it keeps asking for a credit card

Unless you set up a special iTunes account that is only good for free apps, you need a valid payment method. To get that special iTunes account see:
Create an iTunes App Store account without a credit card

How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly

How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

I need to by apps but it keeps asking for my security questions ;/ but forgot the answers to my security questions and the security/rescue email too (i dont have USA number to call please help me and send my rest to my email

I need to by apps but it keeps asking for my security questions ;/ but forgot the answers to my security questions and the security/rescue email too (i dont have USA number to call please help me and send my rest to my email

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115668)

Just bought an itunes card but when buying music, its asking for billing info :/ and no taking the money of my reedemed card

just bought an itunes card but when buying music, its asking for billing info :/ and no taking the money of my reedemed card

Update your credit card info.
This is how iTunes verifies your account.

Trying to buy a game, but it keeps asking for billing info.

Similar Messages

Maybe you are looking for