Trying to buy music but the question that is provided is not the question that I provided
i have a mac pro iso and i am trying to buy music but i can not because the question they are asking i did not provide i need to get into my security so that i can right them down so i can buy music
Sheila,
That is impossible for us to answer, since you did not say where you are trying to buy music.
If one online music download store is not working for you, try a different one. Here are some suggestions:
iTunes Store
Amazon Digital Music
Google Play Music
Similar Messages
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After I updated my iPod it would ask me to answer secuirity questions when I tried to buy music but I never answered the questions in the first place
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(95133) -
I am trying to buy song but it is asking for me to answer the questions I chosen for my security but I have forgotten so what do I do
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
Almost about i am trying to buy music,but unable due to forgot my security question
ok, now i want to buy music from itune store it does'nt let me
i want to reset my security quistion and i do'nt know how
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when trying to purchase music from the itunes store.. a notice comes up saying "could not purchase. an unknown error occurred (11111)."
this has been happening for days and even after i updated my itunes.. please help!Make sure all your firewall/anti-virus software is up-to-date and allowing iTunes access:
iTunes for Windows: Connection Issues when using Internet Filters, Accelerators , or Firewalls
http://www.info.apple.com/kbnum/n93434
This may help too:
Using MSCONFIG to troubleshoot conflicts in Windows
http://www.info.apple.com/kbnum/n302538 -
I want to buy music but i can't remember my security questions, It says to reset it but the link is not there to reset. It says to contact ap support but I've tried both ways to contact and it says it isn't working.
The reset link will only show if you have a rescue email address on your account (an alternate email address is different). If you don't have one (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
How are you trying to contact Support ? You should be able to do so via the following :
Contacting Apple about account security : Contact Apple for help with Apple ID account security
Or if your country isn't on that page then use this form : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses
Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID -
I am trying to buy music and I keep getting an error stating that my Apple ID has been disabled. I reset my password but it still does not work. What can I do?
Crich,
The usual reasons for an Apple ID getting disabled are either unauthorized activity or violations of the Terms & Conditions.
Submit your request to iTunes Customer Service and if appropriate, they will re-enable it. -
How do i change my security question? I tried to buy music on itunes and it asked for verification i can not answer the security questions correctly...
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
I got a new iPhone and i am trying to buy songs but when I go to buy a song on iTunes it says I have to answer my security questions and I don't remember the answers. I pressed where it says for them to email you your answers but I haven't gotten an email. Is there another way to change or get the answers for the security questions?
If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106007) -
Trying to buy pages and numbers on my new macbook pro, and the apple store is asking me security questions of which I've never answered. It's indicating that my answers are wrong. Any help would me great!
Welcome to the Apple Community.
Contact Apple through iTunes Store Support -
Can anyone help me I'm trying to buy music on iTunes and a security question thingy pops up and I didn't even setup a ANSWER about it. I need help on it and I need these music like ASAP! I'm really ****** off about it.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103232) -
I'm trying to by music, but is telling me that my password has been disabled. What can I do?
I'm trying to by music, but is telling me that my password has been disabled. What can I do?
Are you not backing your photos up to iCloud? Dropbox? Any of the other options? If not, sorry, you will lose your photos.
You must use a computer to restore. Doesn;t matter if it's yours or not - any computer will do as long as it has the latest version of iTunes.
Backup & Restore
Restore iOS
Recover Mode Restore -
I recently download a song with my IPOD Touch 4G. The song appears in my iTunes music library but not on my IPOD. I've tried syncing several times, but I cannot get it to transfer to the IPOD. Any suggestions?? (This has never happened before to me)
Use 3rd party software like:
http://www.digidna.net/products/diskaid
http://www.wideanglesoftware.com/touchcopy/index.php
For items purchased (including apps) from iTunes:
http://support.apple.com/kb/HT1848 -
Every time i connect my iphone to itunes and trying to do a backup or get the new update it says i have to restore my iphone. and then that doesnt work, i tried to reinstall itunes but it doesnt work. i get this all the time. fix it please.
iTunes states " There's a problem with your Iphone, please contact apple service center " Also i took my iphone to a local service man and he told me the IMEI code has been corrupted and there's nothing that can be done about it. Please help, if you have any solution.
Thank you -
i recently bought a few films from itunes but i had to reset my laptop and the films have gone and i have tried downloading purchased items but no films come up and im not buying them again. what do i do now to get my films back ?
Did you fail to back up your purchases?
If so, then they are gone.
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