Trying to cancel subscription...

Want to create a new skype ID. Before that, I'm trying to cancel my existing skype premium subscription, 'release' the online phone number and remove the associated credit card information (and willing to let go of any remaining credit). Was able to cancel the subscription but there is no option to remove/release online phone number. And when I try to remove the credit card, it says I must cancel subscription first (which I did already). UGGGHHHH.
Any help would be appreciated.

Hi,
Online Number can be released only through refund or number expiration and even then it will still be linked to Skype account for 90 days.
If you have just recently purchased your number then you might be eligible for a refund and customer service can help with that:
https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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