Trying to change email address

I have had an Officejet 6500A Plus for over a year.  Set up the assigned email address, never used it.
HP sent me an email reminding me about the service, tried it, like it, hated the email address, came to the site to find out how to change it, 3 hours later I have still not be able to change it.
When I log on to HP connected it says 
It looks like you haven't added any devices to your HP Connected account. 
So I click on the add a device button, and it says: 
Do you know which Printer you want to add? Yes, I have a claim code.
So, from the forum I know that that code is the first part of the email address, so I put that into the box and click, and this is the message that I get: The printer is already claimed. In order to claim this printer, its previous ownership must be deleted. (there is no instructions anywhere how to delete previous owner)
Does anyone have any idea how to proceed from here?  I thought that this would be a simple thing to do, but I honestly I have spent hours trying to do this.  I would prefer not to reset the printer to factory settings, but if there is not other choice then.... There must be something that I am missing or a majic trick.  Someone else tried to help me out at 3:00 a.m., thank-you for your help, but I still do not have this solved.

Hey roycejack,
I would advise removing web services from the Officejet 6500a Plus, then add it back.  This will print off a new Claim Code and allow you to add this printer to the HPConnected account.  This will require you to set up a new customized email as the old info will be locked for a period of 6 months.  This will be the simplest means of getting this printer setup with the HPC service in your situation.
To remove Web Services:
Press the right arrow while on the Home Screen of the 6500a Plus
Select the Setup menu
Select the Web Services menu
Select to Disable web services
After this has been performed I would advise power cycling the printer.  Once the unit is back up, then I would try re-enabling Web Services to get a new Claim Code.
Let me know how this goes,
Jason
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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