Trying to change from Iphone 4 to Iphone 5, keep getting the message that my Apple ID password is incorrect, but it is not! Help!

I am trying to follow the steps to switch from my old IPhone 4 to my new IPhone 5s. I am having several issues.
1. My Iphone 5s is telling me my Apple ID password is incorrect, it is not.
2. When I first turned on my IPhone 5s, it uploaded my IPad information. I don't want that to remain on the phone.
I am going crazy trying to get this new phone going. I cannot afford the $29.99 one time support and cannot make it to an Apple store during the work week. Is there anyone who can help?

IF you have a backup for your iPhone 4, I suggest you to go on your new 5S to Settings / General all the way down to / Reset and then click on to Erase All Content and Settings.
PLEASE keep in mind that this will erase all the content of the machine and reset it to fabric.
Then, it will prompt again all the Configuration for the new iPhone, and when suggested to backup, choose the iPhone 4 one.
additional help: if you still have the iPhone 4 with all the data you want to copy, the quickest way its actually to back up to iCloud from the iPhone 4 and then do the Configuration for the new one... and shortly after connecting to a wifi network it will prompt you with a choose option between all your iCloud backups
hope that solves it all

Similar Messages

  • I'm trying to update iTunes to 10.5.2 and I get the message that "a program required for this install to complete could not be run".  I've tried all of the steps to try to resolve this (I have a PC) but nothing works.  Help please!

    I'm trying to update iTunes to 10.5.2.  I have a Windows 7 64-bit Dell laptop, and when I try to update it, I get the message "There is a problem with this Windows Installer package.  A program required for this install to complete could not be run.  Contact your support personnel or package vendor." 
    I went to the troubleshooting page and did all of the steps they listed:  uninstalled iTunes, deleted by Temp files, even disabled AVG while I downloaded again and tried to install.  I still get the same message.  If anyone can help me, I would really appreciate it!

    You must have gone to the old microsoft post.
    Here is the link:
    http://support.microsoft.com/kb/2438651

  • HT201320 When I set up my aol account on my iPhone 5, I get the message that I cannot get mail because my user name or password for aol is incorrect.

    I just upgraded to iPhone 5 and every time I try to.add my aol email account, I get the message that my username or password is incorrect so I can't get mail.  Does anyone know how to fix this?

    Go here, do this:
    http://www.google.com/accounts/DisplayUnlockCaptcha
    See if that fixes things.

  • On my iphone 3gs, i cannot update my apps; i get the message that my apple id has been disabled

    i cannot update my apps nor get new apps on my iphone 3gs. i get the message that my apple id has been disabled.

    You could always try getting in contact with iTunes Support via expresslane.apple.com to see if they can look into your account and see why it is disabled.

  • TS1702 I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what wrong i

    I have an iPhone 4 it won't let me download any apps I keep getting the message that my device has no memory left and I do have 1.9G left what's wrong as far as I know everything is up to date on the phone it is running slow please help thanx!

    I figured out what was going on the app had miss represented how much space it would take it had said it was 1.2g's however it was really 1.9g's which was all I had left on the phone I downloaded it to my computer first from the apps store then was able to see this. At that point I was able to rearrange some memory to accomadate it's size thanx for the help.
    Mick

  • HT1491 Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.

    Hi - I am trying to change my payment information but I keep getting the message that my session has timed out. I have turned my phone off but that doesn't seem to help.
    Does anyone know what I need to do?
    Thanks. :-)

    What are the exact error codes that are appearing when trying to update?
    Have the steps for troubleshooting those errors as listed in the article from which the question was posted been tried?

  • TS1315 when trying to download photos  from my digital cameras I keep getting the message that pics can't be downloaded because of an unrecognizable format. It shows that they are all jpeg files. One camera is a Canon, the other a Panasonic.

    when trying to download photos  from my digital cameras I keep getting the message that pics can't be downloaded because of an "unrecognizable format". It shows that they are all jpeg files. One camera is a Canon, the other a Panasonic. I have had these cameras for a few years and have never had a problem downloading.

    I am having the same problem which has happened very infrequently before. Generally it's one photo and happened when my battery died.
    However today I tried to download six photos.
    None would download including several others for a total of 21 that would not download.
    Since I had just installed a new powered hub and added three new external 4T hard drives, I got concerned that it was the hub. Then got really worried that I'd have problems with the data I have been backing up.
    However following this sequence of events, I've determined it's not the hub, but still don't know what is causing the problem.
    (1) Put a fresh battery in the camera - same results
    (1.5) Used a different port in the new hub - same results
    (2) Put the card in the card slot in the back of my iMac - no problems except that one image I knew about last week. The six new images imported.
    (3) Tried again using the cable - still same error
    (4) Changed cables - my husband has the same camera - still same error
    (4) Put the card in his camera with his cable - still same error
    (5) Put the card in a card reader and used the same slot in the new hub - no problems - same one wouldn't import but message that there are no new photos to import.
    (6) Moved the offending one image to the Trash while the card was in the card reader
    (7) Put the card back into my camera and used my cable. iPhoto had no error and displayed the message there are no new photos.
    Conclusion:
    Not the camera
    Not the cable
    Not the hub
    Must remove bad photo from the card
    However, I have not had to do that before. I went through several imports on vacation when there was one bad image and just ignored it each time.
    Any idea why this is happening now?
    Thank you

  • I purchased a tv show and keep getting the message that it wasn't copied becasue it can not be downloaded to either my ipod or my iphone. What do i do \?

    I purchased a tv show and keep getting the message that it could not be copied to either my ipod or my iphone.  What do I do ?

    What is the exact errror message?  Was it similar to the one in this Apple support document?
    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
    B-rock

  • HT5622 When trying to log on to I-Cloud with my Apple Id, I keep getting the message that this is a valid Apple Id but not an I-cloud account???How do I link my I-Tunes Apple Id with I-Cloud?

    When trying to log on to I-Cloud with my Apple Id, I keep getting the message that this is a valid Apple Id but not an I-cloud account???How do I link my I-Tunes Apple Id with I-Cloud?

    You are logging in iCloud for the first time. In this case, first you need to log in iCloud on an iPhone, iPad, iPod touch or Mac. See > http://www.apple.com/icloud/setup
    If you have not got a device to set iCloud up, you cannot use it. You can only use iCloud on your PC if you have got an Apple device

  • Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

    Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?

    Hello Sheena - Thanks for your help. I will give it a try. Ralph
          From: Sheena Kaul <[email protected]>
    To: Ralph Alderson <[email protected]>
    Sent: Tuesday, March 3, 2015 3:19 PM
    Subject:  Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
    Tried to download cc and I keep getting the message that the program was downloaded but corrupted. What's best to do next?
    created by Sheena Kaul in Creative Cloud Download & Install - View the full discussionHi Ralph, Please refer to the help documents below to fix the issue:1. https://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html2. https://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html Regards,Sheena If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7248708#7248708 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7248708#7248708 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Creative Cloud Download & Install by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • How can I get my ES2 loops to play correctly? I keep getting the message that the audio is not found when I drag the loops from my audio browser even though they play fine in the preview.

    How can I get my ES2 loops to play correctly? I keep getting the message that the audio is not found when I drag the loops from my audio browser even though they play fine in the preview.

    It's exactly as I stated. Whenever I try to drag these kinds of loops (ESX24 / software instrument loops? the ones marked in green with the white music note next to them) from the loop browser into the timeline a message comes up saying Audio Not Found for that loop.  And a new track is created automatically when loops are dragged into the timeline, so I'm not creating some other random / synth instrument track so I'm not sure  what the deal is... But perhaps I'll try creating a software instrument track first and then drag the loop into that track and see what happens - maybe there's something with the default settings that automatically creates audio tracks whenever loops are imported?

  • I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password.  What is the problem, please?

    I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password.  What is the problem, please?

    Was that Apple ID and password the original owner of the iPod?  If not, try using the Apple ID and password of the original owner.

  • I tried to install latest iTunes version. However I am getting error message that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services".

    I have Windows XP system. I tried to install latest iTunes version. However I am getting error message that "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services". I have all the previlages on my laptop. Please help.

    Solving MSVCR80 issue and Windows iTunes install issues.

  • I am trying to install itunes for my mobile, and I keep getting the message "You do not have administrator rights, please contact the system administrator to preform an update."  I have it set as adminstrator as the user.

    I am trying to install itunes for my mobile, and I keep getting the message "You do not have administrator rights, please contact the system administrator to preform an update."  I have it set as adminstrator as the user. I am running Windows 7 Ultimate. Help please?

    Thanks, but I've done that several times & it still says I need administraive privileges. I had itunes installed with no problems until I did the latest update. After that it just disappeared, so I tried reinstalling. Now I can't sync my phone. This is so frustrating!

  • I accidentally moved iPhoto off from my tool bar.  Now i get the message that iPhoto can't open because it may be damage or incomplete.

    I accidentally moved iPhoto off from my tool bar.  Now i get the message that iPhoto can't open because it may be damage or incomplete.  Can someone help?

    To re-install iPhoto
    1. Put the iPhoto.app in the trash (Drag it from your Applications Folder to the trash)
    2a: On 10.5:  Go to HD/Library/Receipts and remove any pkg file there with iPhoto in the name.
    2b: On 10.6: Those receipts may be found as follows:  In the Finder use the Go menu and select Go To Folder. In the resulting window type
    /var/db/receipts/
    2c: on 10.7 they're at
    /private/var/db/receipts
    A Finder Window will open at that location and you can remove the iPhoto pkg files.
    3. Re-install.
    If you purchased an iLife Disk, then iPhoto is on it.
    If iPhoto was installed on your Mac when you go it then it’s on the System Restore disks that came with your Mac. Insert the first one and opt to ‘Install Bundled Applications Only.
    If you purchased it on the App Store or have a Recent Mac you can find it in your Purchases List.

Maybe you are looking for

  • Can't get Google CAL to work with iCAL "Server with a secure communication unavailable"

    I can't add my google account to iCal... Error message: "Server with a secure communication unavailable" "Your calendar acct isn't on a server that can receive your calendar information securely.." I have had this work just fine in the past, had to r

  • Increase in monthly line rental charges without no...

    I have been with BT for a year now on the Unlimited Evening and Weekend plan.  When we signed up a year ago, we just wanted basic line rental, but for some reason were given the Evening and Weekend plan at the same cost.  Knowing that our year's cont

  • What is the preferred dynamic routing over l2l/ipsec?

    what is the preferred dynamic routing over l2l/ipsec? Sent from Cisco Technical Support iPhone App

  • Re: problem on installing 389 DS in fedora14

    hi i am installing 389 DS in fedora 14 i am getting problem in creating directory server in logs also it is not showing any error. Are you ready to set up your servers? [yes]: ↵ after this i am getting following error. error in terminal is : creating

  • Two months do not get payouts

    For the second month for some strange reason, I do not get money from selling apps in the Windows Phone Store (yes both times proceeds exceeded $200 and now even more). But no notification about the failed transaction, they just do not come. All paym