Trying to change my best buy account number on best buy cc to the one i actually use

I recently was approved for a best buy credit card and when I applied they did not attach my old my best buy account number so it automatically issued a new one. I know my membership number and when i click on the link that allows me to link a different my best buy membership, it says the member id does not exist. I try looking it up using the information on my best buy and it also says it cannot find it. I should have points on my old account, but I cannot access the account to find out if I have enough for a certificate yet. Help!

Greetings kjacks58, and welcome to the Best Buy forum,
Before you try linking your accounts (BestBuy.com and My Best Buy™), I would suggest we look into merging your two My Best Buy™ accounts. The new account that is associated with your Best Buy credit card would be made the primary account, and any active points/certificates in the secondary account would transfer over to the primary following the merge.
With that being said, I will need some additional information from you before I can look into performing a merge. Please send me a private message with the information below and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Name
Phone # (current and old)
Mailing address (current and old)
Email address
My Best Buy ID #s
Merging My Best Buy™ Accounts
Thank you for posting and for being a member of the My Best Buy™ program!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Trying to change my best buy account number on best buy cc to the one i actually use

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