Trying to check status of BT Wi-Fi - Receiving - C...

As the title suggests I keep receiving this message "Customer product is not on allowed product list." when I try to log on and check the status of my wi-fi account.  Be really grateful if you would advise me on what I need to do, or what I have haven't done correctly.
Thanks.

are you using the primary btinternet email address and password?  sub accounts will not work
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      at intradoc.server.Service.doCodeEx(Service.java:550)
      at intradoc.server.Service.doCode(Service.java:505)
      at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
      at intradoc.server.Service.doAction(Service.java:477)
      at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
      at intradoc.server.Service.doActions(Service.java:472)
      at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
      at intradoc.server.Service.executeActions(Service.java:458)
      at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
      at intradoc.server.Service.doRequest(Service.java:1890)
      at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
      at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
      at intradoc.idcwls.IdcServletRequestUtils.doRequest(IdcServletRequestUtils.java:1343)
      at intradoc.idcwls.IdcServletRequestUtils.processFilterEvent(IdcServletRequestUtils.java:1715)
      at intradoc.idcwls.IdcIntegrateWrapper.processFilterEvent(IdcIntegrateWrapper.java:222)
      at sun.reflect.GeneratedMethodAccessor133.invoke(Unknown Source)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at idcservlet.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:87)
      at idcservlet.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:305)
      at idcservlet.common.ClassHelperUtils.executeMethodWithArgs(ClassHelperUtils.java:278)
      at idcservlet.ServletUtils.executeContentServerIntegrateMethodOnConfig(ServletUtils.java:1600)
      at idcservlet.IdcFilter.doFilter(IdcFilter.java:352)
      at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
      at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
      at java.security.AccessController.doPrivileged(Native Method)
      at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
      at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
      at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
      at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
      at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
      at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
      at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
      at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
      at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
      at java.security.AccessController.doPrivileged(Native Method)
      at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
      at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
      at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
      at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
      at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
      at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
      at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
      at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
      at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
      at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
      at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
      at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
      at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
      at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
      at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
    Caused by: intradoc.data.DataException: !syParameterNotFound,dDocTitle
      at intradoc.data.DataBinder.getEx(DataBinder.java:1251)
      at intradoc.data.DataBinder.get(DataBinder.java:1050)
      at intradoc.server.DocServiceHandler.validateStandard(DocServiceHandler.java:1257)
      at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
      at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
      at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
      at java.lang.reflect.Method.invoke(Method.java:597)
      at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
      at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
      at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
      at intradoc.server.Service.doCodeEx(Service.java:533)
      at intradoc.server.Service.doCode(Service.java:505)
      at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
      ... 79 more

    Your error states:
    !syParameterNotFound,dDocTitle
    Can you confirm that your profile includes all required data, specifically, the dDocTitle? Fix this issue, then re-check your logs. if there are other missing required parameters, fix each one.
    Eventually, you should have a successful check-in.
    Hope this helps,
    -ryan

  • I placed my ipad on top of my CPU with a music playing,i heard a crack on the sound and when i checked it,i can no longer hear a sound playing on my ipad.i tried to check place a headphone its still playing a sound but when i pull it out,wont play at all.

    i placed my ipad on top of my CPU with a music playing,i heard a crack on the sound and when i checked it,i can no longer hear a sound playing on my ipad.i tried to check place a headphone its still playing a sound but when i pull it out,wont play at all.

    I don't know if this will work but it's worth a try. I wonder if somehow you ended up with a short inside of your iPad. Give the things below are trying to see if that helps. Good luck.
    Try a Restart. 
    Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
     Resetting your settings
    You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
    Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple. 
    Here is a link to their contacts with most of the information below. 
    http://www.apple.com/contact/

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