Trying to convert a PDF to Word all it says is "An error occurred while signing in". I am signed in though?

Hi Sara
I followed your link and uploaded a file. Trying to convert this file and says the following as if it does not realize I have already paid for this conversion process:
Adobe ExportPDF
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Export your PDF files to editable DOC, DOCX, or RTF files.
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Please help.
Regards.
Kobus.

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