Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

Question

have been using convertor form more than a year now to convert pdf to word documents
have started to get message 'an error occurred while signing in'
Help please ??

Answer 1

This email is in response to support case #0185407323 submitted by Lowell Peterson.
I keep submitting the same problem and keep getting exactly the same response, which is not helpful.  My problem is this:  for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert.  After a brief waiting signal, I am told to download and save the document.  Perfect.  But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
I have followed this advice multiple times:
Do you get that error when you try to convert a file from within Reader? If so, please try this:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
Click Adobe Online Services on the left side.
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
          THIS PROCESS DOESN'T CHANGE ANYTHING.  I JUST KEEP ON GETTING THE ERROR MESSAGE.
If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password.
Once logged in, follow the on-screen prompts to convert a file.
          THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE.  PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS.  IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
Any idea what the problem is~??