Trying to convert PDF to word; When I request "convert" I am told "Error in signing in" although my name is displayed

Have just registered with Adobe in order to make this conversion but Error in signing in prevents me converting PDF to Word.....my name is displayed so the system recognises me.....what am I doing wrong?

Hi kyleBlue,
Do you get that error when you try to convert a file from within Reader? If so, please try this:
Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
Click Adobe Online Services on the left side.
Sign out of our Adobe ID and sign back in.
Try to convert your document again.
If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
Try to log in with your Adobe ID (email address) and password.
Once logged in, follow the on-screen prompts to convert a file.
Regards,
Rave

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