Trying to debug this issue !

I got this error from a user when trying to launch a CDE. The error log is as follows:
Starting...
Locating session...
...found session
Connecting to session...
Application server authentication failed
Logging in to the application server...
Logging in to the application server...
ssh_exchange_identification: Connection closed by remote host
ErrThirdTierRead
(0) Error 0
Standard error of script process:
Third tier output log:
ssh_exchange_identification: Connection closed by remote host
The user is able to ssh to the server though.
Please prescribe......
Thanks

the issue was solved a little while later....told the user to log out and log in back and it all worked well.......hmmm...strange !

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