Trying to doa software update, and it keeps saying connect blackberry device. when it is connected?

hi guys,
please help me if you can. i have a brand new BB 9300, and from day 1 i had a problem with it, i thought it was the battery as it would just switch off, it wouldnt even go to the red part of the battery life as normal, it would just turn itself off. so i thought i had a faulty battery. and went an brought a new one. the same thing was happening with this battery, infact it was worse, it wouldnt charge, then the phone wouldnt switch on (by this time i am pulling my hair out)
iv heard from a few people that it could be a software problem, so here i am trying to update my software. but when i open the BB desktop software, it tells me to connect my bb device, and it is connected. its charging from my pc that light is on, so it is def connected but the bb desktop is telling me it isnt????/
ANY ADVICE PLEASE GUYS.
thanks

Hi and Welcome to the Community!
It sounds like your battery has fully depleted...and therefore your BB cannot boot up. And until your BB boots up, it cannot communicate with the Desktop Software.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. I know you say you bought a new battery, but please understand that "new" and "known good" are not necessarily the same thing. The best method is to find someone with an identical BB that has no issues...trade batteries with them and see what happens. If it turns out that your BB simply will not function correctly with any battery, then it is likely a hardware issue with the BB itself, for which no amount of internet-distance diagnostics nor OS/software solutions can help.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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