Trying to downgrade my plan on Creative Cloud to Photography - on hold with Customer Service for 20 minutes

How do I downgrade my plan?  Been on hold for 25 minutes now - this is beyond ridiculous.

This is an open forum, not Adobe support... you need Adobe support to help
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Similar Messages

  • Hello! I would like to upgrade my after effect monthly plan to creative cloud. How do i go about?

    Hello! I would like to upgrade my after effect monthly plan to creative cloud. How do i go about?

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,inte

    I,tried,using,a,trial,version,of,creative,cloud.,I,signed,up,and,started,the,download.,The ,download,was,taking,a,long,time,so,I,decided,to,cancel,it,and,buy,a,year,plan,paying,mont hly.,I,started,downloading,creative,cloud,again,but,the,download,was,interrupted,by,my,dau ghter,by,inserting,a,usb,device,into,the,usb,port.,I,could,not,find,the,download,,I,signed ,into,adobe,and,now,it,tells,me,that,i,have,a,30,day,trial.,My,account,shows,that,I,have,p aid,my,first,monthly,installment,but,i,can,only,use,a,trial,version,,which,says,will,expir e,in,30,days.,What,can,I,do,to,get,the,full,yearly,plan,version???

    Jacobm51486856 please see Sign in, activation, or connection errors | CS5.5 and later for information on how to resolve the connection error preventing your membership from being authorized.

  • Please, I need to cancel the plan adobe creative cloud.

    How do I cancel the plan adobe creative cloud?
    I followed the steps of help, but the option to cancel the plan no longer exists!
    I tried to call 0800 the company, but I was almost 1 hour and no one answered.
    Who will help me?
    Gisela

    Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • Am trying to download Photoshop CC from Creative Cloud

    Am trying to download Photoshop CC from Creative Cloud.
    When prompted to download of CC website, CC opens and I get the status wheel in the CC "Download" window and nothng happpens but the status wheel. Any thoughts on this?

    ABear7 I would recommend reviewing the steps in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.  It covers several common causes for the behavior you have described.

  • I keep getting an "Update Failed" message when trying to update my apps using Creative Cloud.

    I keep getting an "Update Failed" message when trying to update my apps using Creative Cloud.

    [ Mac 10.9.3 / Indesign CC update fail / Premiere update fail / Adobe Media Encoder 7.2.2 update fail ]
    Adobe Media Encoder was the problem for me. There's no separate uninstaller for AME. My ID CC and Premiere couldn't be updated (for the AME7.2.2 update as the only change). MCMHMPEGVideoCodec.framework seemed to be the factor.
    I uninstalled Premiere (only), after having manually removed MCMHMPEGVideoCodec.framework from inside AME. After boot I installed it again and voilà, both (ID & Premiere) updates went trough fine. The MCMHMPEGVideoCodec.framework was on place inside AME too.

  • Creative Cloud Membership Photography Plan

    Hi,
    I purchased the Creative Cloud Membership Photography Plan but in my account it's showing as a free membership and both the LR 5 and Photoshop CC is showing as trial. Please advice what steps to take.
    Thank you,
    Breezy

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I've bought the photographer plan of creative cloud but can't install it.

    I have bought the photographer plan of creative cloud and when I download the PS and LR apps I need to write my serial number which I don't have. Also don't know how to get the code. Please I have already read and search for any information and don't get any result. Any help please???

    Illari Arbe if you are being prompted for a serial number then it is likely the computer is currently unable to contact our activation server.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.

  • Downloaded Muse before Creative Cloud. Muse there but not working, Paid for?

    Hi,
    I have just given my bank account details and paid to download Adobe Muse (it said nothing about having Creative Cloud open, etc)... Didn't know if I needed it open?
    Anyway, it said 'downloading Muse' I couldn't find it anywhere... then I realised I must need to have Creative Cloud - I installed/Opened Creative Cloud and there it is, Muse - right at the top of the menu... It says it is installed... I can't see it on my Mac HD in the Applications folder though. AND it will NOT open. It says I must uninstall. However, the uninstall feature is shaded out, so I CANNOT uninstall. I use this application at work and I need to be able to use it now.
    Please can you tell me how I can get Adobe Muse to work?
    Only other conditions:
    Using Mavericks
    Had a trial version of Muse on my machine (forgot to delete - deleted now and move to trashed after an uninstall of that version)
    Thanks - need answer asap
    Nobody at Adobe available to help. I need to be using this this weekend. It's not life or death, but it's my JOB on the line here.
    ANY advice as to what's gone wrong and how to fix it will be most welcome. Been sat here for ages trying to follow all online forum advice... it may have worked for them, but not for me... oh, and it is NOT showing up in my Uninstaller either....
    Cheers,
    A

    Thanks Vivek, They are useless though, I'm afraid... a big corporation like Adobe and not one single bit of help has been give to me over the last 7 days.
    But as I have said.... nobody is responding to me... it (your link) just keeps reloading the same old tired pages and say that there is nobody available right now.
    Oh, and just in case anybody else is interested, Muse (the one I have just paid a subscription to but have been UNABLE to use it properly from DAY ONE - purchased on December 20th 2014) is NO LONGER WORKING:
    Paid for, won't load up - not even start trial works... """Start Trial?""" I am paying for it?
    This was my latest message to the '24/7' Chat help (rolls eyes sniggering... 24/7 my a****:
    This is getting totally ridiculous now.
    Firstly, I have CS5/5.5 versions running on my machine.
    Secondly, I paid for and installed Adobe Muse.
    Thirdly, Adobe Muse wouldn't launch without telling me to reinstall Application Manager.
    Fourth, I kept on reinstalling the Application Manager and Adobe Muse would not work.
    Fifth, Adobe Muse 'uninstall' was shaded out, so I could not uninstall that either.
    Sixth, Adobe Muse eventually started working, but then ALL of my CS5 software STOPPED working.
    Seventh, I disconnected from the internet and Creative Cloud to see if my CS5 software would start to work - no, it did not.
    Eighth, I have now logged back into Creative Cloud and it is now saying 'Start trial' for Adobe Muse... remember, the software that I have actually paid for and downloaded has now turned itself into a trial.
    I am absolutely fed up to the back teeth.
    I am going to cancel my subscription if this new software and my OLD software do not start working today. This is totally ridiculous and has been going on for days and I cannot seem to get ANY help from you guys.
    Unfortunately, they didn't have ONE SINGLE MEMBER of staff available on the """""""24/7""""""" 'HELP'line.
    Adobe, you are a joke.
    I am calling your number first thing on Monday and if anybody answers (which I doubt) I will be cancelling my subscription and I require a full refund.

  • If I bought the creative cloud student edition today can I exchange it for something else?

    Please read
    To clarify, I bought the Creative Cloud student edition today cause I needed illistrator for a class asap and there were also some other programs I wanted and I couldnt afford to buy them all seperatly. Thats why I bought creative cloud but then a couple hours later I find that the CS6 production premium student edition has all the programs I initially wanted. After crunching some numbers I relized that I should of bought that instead of the creative cloud because I would of ended up paying a lot more for contiuous years of using it where as if I get the Cs6 production premium then I could save myself alot of money which I dont really have alot of already. So I guess what im asking is can I cancel my subscription that I just bought today and get the CS6 production premium stedent edition without haveing to pay the 50%? or what is the best way for me to go about this where I lose the least amount of money? I have looked through the help forums and tried my best to find the answers or help I need but couldn't. I dont mean to waste anyone time with my sob story but any help would be appreciated

    From the Adobe Website:
    If you purchase a Creative Cloud membership directly from Adobe, you can return it within the first 30 days of purchase and get a full refund by calling your regional Adobe customer service center. The return process can differ for various countries or regions. Learn more about returning products in North America or Europe and Asia/Pacific. If you purchase a Creative Cloud membership from a retailer and have not redeemed your membership within the first 30 days of purchase, you can return it to the retailer for a full refund. If you have redeemed your membership within the first 30 days, you must call Adobe Customer Service for your refund.

  • I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ... I have a pc

    hello
    I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ...
    I have a pc
    pls help me

    restart your computer and retry.

  • Since the upgrade to CC 2014 via Creative Cloud, I'm ending up with both version of all my Adobe CC products, and I lost my plugins in Photoshop CC 2014.

    Hello
    Since the upgrade to CC 2014 via Creative Cloud, I'm ending up with both version of all my Adobe CC products, and I lost my plugins in Photoshop CC 2014.
    How can I fix this ?

    I did it by going to my old Photoshop CC Plugins folder and copying it aand then pasteing it in the Phtoshop CC 2014 folder. All mine came back and worked.

  • I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    >enter my CC serial number
    I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    -Install, update or UNinstall, and launch after installing

  • Installing photoshop using creative cloud and it comes up with error code 50

    installing photoshop using creative cloud and it comes up with error code 50, what is this?

    Scannella please see Error Code 50 where this topic has been discussed.

  • When i try to download most of the creative cloud apps, it comes up with an error -2147024546. What does this mean?

    when i try to download most of the creative cloud apps, it comes up with an error -2147024546. What does this mean?

    Nfunchio13 that is fairly unique error.  Unexpected errors like this are typically the result of the firewall settings or security software interfering with the Adobe Creative applications from being downloaded.
    Nfunchio13 what type of networking environment is your computer utilizing?  You can find guidance on how to resolve download errors at Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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