Trying to download 3.6 13 due to updat reminder, several attempts just keep working but never completes, just quit and reminder comes back same issue for weeks now.
update reminder pops up, click update and then the contact server then download in progress but never completes. must quit to get out or it will spin for hours. using mac osx 10.5 with 3.6 12 with no real issues.
Go to www.mozilla.com and click on the big green button to download and install the newest version manually.
Similar Messages
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I rented a movie on my iPad that stopped downloading and when I tried to download it again it said I had to go to the iTunes Store but there were no downloads there. How do I get my movie to work!
What is your current connection via speedtest.net
Make sure DNS is set to auto (settings - general - network)
If on wifi try ethernet -
I'm trying to download some purchased TV shows to my iPad Air. I keep getting the dreaded Download Error Tap to Retry Message. I've signed out of iTunes and back in. I've updated my software. I have plenty of room for them on the Air. We are taking a long flight this week, and I wanted to have something new to watch. I've read through lots of threads on this but I can't seem to find a good solution that I haven't tried.
If I can get them to download them on my iMac computer, can I then transfer them to my iPad? How is this done? (Please pardon an older lady's ignorance, and thank you for any assistance!)
JodyHello jody5758
Continue your troubleshooting with the article below. IT will walk you through checking the Date & Time as well as checking the settings of your router to ensure a proper connection.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
-Norm G. -
i am trying to download a movie onto my brand new ipod that has nothing on it. it is a 8gb ipod and the movie is 3.4 gb. halfway through it tells me there is no more space to download the movie. how do i fix this?
Go to the Store tab in iTunes and click on the Check For Available Downloads.
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Trying to download the free trial of Adobe Acrobat XL Pro. I keep getting the message "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author." I've repeatedly tried getting a new installer file, but get the same message every time.
K_don52 and Ande8135 please remove your current installation of the Adobe Download Assistant and reinstall. You can find more details in the known issues section of Troubleshoot Adobe Download Assistant.
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When trying to download the ISO 7.1.1 update, my iPad goes through the downloading process and then goes to the preparing mode and after a while returns a message that the "Software Update Failed, an error occurred downloading IOS 7.1.1 ." Any suggestions?
Make sure anti-virus and other security software is disabled.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Use the steps to troubleshoot security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See the steps under the heading "Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store." If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
all of this from
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
trying to download LR5 that i purchased about three month ago on a new computer but I get an error msg. why??
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I'm getting this error message: "User not registered for online use" when i'm trying to download music/ track names from a CD into ITunes on my Windows 8 PC. I'm registered and my itunes account/ appleID are all correct and working.
The ""not recognized for on-line use". error is associated with the Gracenote service that iTunes uses to look up and retrieve metadata for CDs. Some users have reported that this error occurs when trying to import from CD, subsequent to upgrading to version 12. A number of slightly different solutions have been reported (though all of a similar nature).
Try walking through the following steps - before starting you may have to enable hidden files and folders to be viewed - in Windows 7 / Windows Explorer select Organize > Folder and search options, then on the View tab make sure that Show hidden files, folders and drives is selected. Without this you won't see the AppData folder in C:\Users\username\
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this doesn't work:
In iTunes, select Edit > Preferences and make a note (or take a screenshot) of your preferences settings in all relevant tabs
Exit iTunes
In Windows Explorer, go to the folder C:\Users\username\AppData\Roaming\Apple Computer\iTunes
Delete the following file:iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If this second procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1.
If this one didn't work:
Exit iTunes
Check the following folders:
C:\Users\username\AppData\Local\Apple Computer\iTunes
C:\Users\username\AppData\LocalLow\Apple Computer\iTunes
Delete any copies of the following files:
CD Info.cidb
com.apple.iTunes.Gracenote.plist
iTunesPrefs.xml
Restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
Again, if this procedure does work, you'll need to restore other iTunes preferences settings to those that you noted in step 1 of the second procedure. If you're still not able to retrieve CD info:
Exit iTunes
In Windows, select Start > Control Panel > Programs and Features. Find the entry for iTunes, right-click and select Repair.
When this process has finished, restart iTunes
Insert a CD and see if details are now correctly retrieved from Gracenote
If none of these have worked (and almost everything I've seen suggests you should be OK by this point), you may have an issue with the installation and configuration of iTunes itself. If you have got this far, see turingtest2's notes on Troubleshooting issues with iTunes for Windows updates for advice on how to remove and replace of all components of iTunes. -
I installed firefox but when trying to download web items I get a message that internet explorer has stopped working and does nothing but close program.
See:
* https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it -
Trying to download photos from my ipad to my PC. Have done it before, but this time, itunes recognized the ipad, but the computer itself did not recognize the ipad.
Hey BJDaugh24,
Thanks for the question. If I understand correctly, the iPad is not in iTunes for Windows. I would recommend that you read this article, it may be able to help the issue.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
When trying to download the new 10.5.3 update
When trying to download the new 10.5.3 update, I am told the older version of software update cannot be removed and to contact support?
Just a thought, try using the search feature of these forums, this issue has been addressed multiple times. Also, it's faster than other user's asking you to provide more details of the actual issue.
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is itunes store down its 9:36 date is saterday march 24 and im trying to download a app and up date a app and after it goes to sleep and i come back on to my ipod touch 4th gen it make me type in my pass word so basicly its not donlading
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight -
Hi everyone
I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?It could be a problem at the other end, try again tomorrow. Also , try resetting your iPad by holding down the home and sleep/wake button till the Apple logo appears and then let it wake up, maybe that may help.
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I have a new laptop and am trying to download I tunes. When I do, it says it's already there, but I can't find it.
When I do, it says it's already there, but I can't find it.
Is it taking you to the "Thank you for downloading iTunes" page, but then nothing seems to have downloaded? Or is something a bit different going on? -
I'm trying to download Ironman3 from digital copy plus. It say itunes is a provider, but the code doesnt work in the store. How do I download this movie?
Hello Jor_El,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Transferring or downloading an iTunes Digital Copy
http://support.apple.com/kb/HT1539
Open iTunes 9 or later.
On the left side of the iTunes, click iTunes Store.
In the upper-right corner of the iTunes Store window, click the Sign In button. If you are already signed in, skip to step 5.
Sign in to the iTunes Store using your Apple ID.
In the QUICK LINKS window in the right column of the iTunes Store, click Redeem.
In the resulting screen, enter the 12-digit code printed on the insert included with your DVD or Blu Ray disc. Then, click Redeem.
Best of luck,
Mario
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