Trying to download a past purchased movie but cant find it, why?
itunes is not showing all of my past purchased movies
Not all movies are available for redownload.
DId you fail to maintain a backup copy?
Similar Messages
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Tried restarting download from the "Purchases" tab but the app comes out with "an error ocurred " message and I the button next to it is grey without any text or action. Please help, cannot dowload bad piggies game
Hi aaronvilla,
Sorry to hear you are having issues with your iTunes Store purchase. The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy -
I am trying to set up my Apple TV but cant find Apple TV icon in itunes. Any ideas?
I am trying to set up my Apple TV but cant find Apple TV icon in itunes. Any ideas?
Many thanks for your help on this. The instructions provided with the tv box were typically difficult to follow perhaps because Apple try to cover all languages etc. I also found the control on my iPad that pulls from the bottom of the screen and allows the iPad to control the tv. Thanks again for the help. Best regards,Brian.
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Plz Help,
the last night i downloaded ios8 on my 5s and it went to recovery mode after clicking installation.
then downloaded the ios8 using itunes and loaded but cant find my apple ID as i forgot everything.
the phone is useless and cant be activated. wot can i do????plz helpApple has a number of ways to help you find your Apple ID and password:
https://iforgot.apple.com/appleid
If you forgot your Apple ID password
Apple ID: Contacting Apple for help with Apple ID account security -
i purchased logic pro and i cant find soundtrack pro anywhere. how do i get it?
If you Purchased Logic from the MAS.. Soundtrack Pro is no longer included...
Neither is Wave Burner... -
When ever I try to click on the iCloud symbol/button it doesn't work and I can't buy the HD version of it either. I tried downloading it on my iPod again but it is hooked to another Apple ID so I have to wait like 90 days until I can download it again.
Don't bother. Contact support to reset activations when the time comes.
Mylenium -
HT1349 Trying to download my past purchased songs onto my computer and I phone from I tunes
Hello, I recently purchased a used I phone 3 , I have over 400 songs on I tunes I have purchased that I would like to download. It will not allow me to do so, I get a message saying in 90 days I can, but after I wait the 90 days it goes back to same message?
Check Settings > Store on the iPhone to see the Apple ID. If it's not yours, tap and select sign out. Then, sign in using your Apple ID. You'll probably still have to wait 90 days. Read this: iTunes Store: Associating a device or computer to your Apple ID, http://support.apple.com/kb/HT4627
Why don't you connect the phone to iTunes and sync the songs to the phone? Syncing music to iPod or iPhone, http://support.apple.com/kb/HT1351 -
I'm trying to download the iphoto library upgrader but cant
Hi, downloaded Yosemite 10.10.2, tried opening my iphoto, said I need to prepare library and need to download the iphoto library upgrader. Everytime I try to down it, it starts then cancels out and comes up as an error?Not sure what to do next!!!!
Do the following:
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.>Click on the Add Library button,
2 - select the library you want to add from those in the selection window.
3 - make sure that in the rebuild window the checkbox "Scavange orphaned photos" is checked.
4 - now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
5 - in the next window name the new library and select the location you want it to be placed. Click on the Create button.
Note 1: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost.
Note 2: Your current library will be left untouched for further attempts at a fix if so desired. -
I lost my almost complete video in ivideo after restarting my computer. I saved it under media browser and I can no longer find it. When i went back to m yproject, it was no longer there. Is there a wayi can retireve it or this has been an ongoing problem?
Eventually found a answer after browsing bunch of other threads
"To find a Library go to File/Switch to Library and navigate to the appropriate Library. If that does not solve your issue please provide detailed description of your problematic workflow." -
Tried to download past purchased music but tried to do too many at one time now frozen help fix
Tried to download past purchased music but tried to do too many at one time please help fix asap!
If you had given us sensible information, I could look it up for you if your efforts fail.
Right now, I don't even know if you are on a Mac or on a Windows box.
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Is it possible not to download my purchased movies but to see them in the media folder of itunes - so that i just download/stream them when i want to see them.
So is there a possibility of connecting my cloud - save there my movies and stream them or download them when i wanna watch - and after that i remove them from my harddisk - but they should always remain as icon in my media folder of itunes. The reason is i just have about 100 gb harddisc space on my macbook and all these hd movies take so much space i have to outsource them. But still i want to have a nice collection/overview somewhere of my purchased items.
Thank you for your help!Hi there apearsal,
Welcome to Apple Support Communities.
It sounds like you’ve purchased movies with your Apple TV and want to know how to download those movies to your iPad, so that you can watch them later without a Wi-Fi network connection. Take a look at this article, it’ll walk you through the process of downloading purchases:
Download past purchases - Apple Support
Ciao,
-Jason -
I am trying to download Lightroom to my computer but it is not working out. I purchased a license for it, do I need a serial number or something?
... but it is not working out
Why not? What happens? Is there an error message?
I purchased a license for it, do I need a serial number or something?
You don't need a license or a serial number to download Lightroom, which is the problem you state you are having. What is the license you purchased, anyway? Can you give us details? -
I tried to download this to my macbook but when I click on it in the app "purchases" section, it says download but won't allow me to download it. Why?
What is it exactly that you're trying to download?
Do you have the URL we can check for you? -
I am having trouble downloading a previously purchased movie from the Cloud.
The movie in question is "The Mist." I have purchased a lot of movies from iTunes lately, and to save room on my Mac, I have moved all the movie files onto a portable hard drive and simply deleted them from my Mac. Thus, whenever I want to watch a movie, I just transfer it from my hard drive back onto my Mac no problem, and watch the movie. Somehow, "The Mist" got deleted from my hard drive, so I figured "No worries, I'll just download it from the Cloud and get the file back. I've done it before!"
iTunes does this frustrating thing where even if you delete the video file from your computer, the movie thumbnail still shows up in your movies library, and I guess the Cloud considers this as you still having the movie on your computer, because when I went to my purchase history, it said the movie was already downloaded on my computer, when in fact it was not (it also said this for all my other movies, which are not on my computer but on my PHD). Only after I deleted the thumbnail for the movie did it show up under "Not on this computer" and allow me to hit the download button. Then I get this message saying "This computer is already associated with an Apple ID. You can download past purchases on this computer with just one Apple ID every 90 days. This computer can be used with a different Apple ID in 80 days." It will not let me download my previously purchased movie!
I have already tried logging out and back in again, that did nothing. Do I seriously have to wait 90 days to redownload my movie again? Like, is that a thing? What if you have a hard drive wipe, and have to redownload everything from the Cloud again; would you seriously only be able to redownload all your movies in 90 day incriments? What if I need to redownload multiple purchased movies at once, do I have to wait 90 days in between each one?
Am I the only one having this problem? If so, any help would be appreciated.
If this is not a "problem" and merely a "thing" iTunes does for security reasons, then this is a complaint. I have legally purchased this movie under the same account that I'm currently trying to redownload it through, I find it ridiculous that I should have to wait 90 days; you don't have to wait this long for downloading multiple apps/songs/books. Alternatively, trying to redownload the movie from its store page on iTunes is not an option, because as far as I can tell, iTunes does not let you redownload already purchased movies from their store page, as with apps/songs/books. If you try to re-purchase a movie, in the hopes that it will simply let you download it for free, seeing as how you've ALREADY purchased it, instead it'll gladly charge you again for movie. So no, I am not willing to purchase the movie again, I would just like to re-download it from the Cloud as I've done with other movies before it. I don't know what makes this one different.I agree. I don't rely on iCloud as a backup, that is what I have my portable hard drive for. Its 500 GB so I can hold my entire iTunes library several times over on it. I have all my movies on my hard drive, but somehow "The Mist" got deleted off of my hard drive, so I figured "Well, the option to redownload an already purchased movie is available through iCloud, I'll just do that!"
And permissions and download availability have nothing to do with it, the movie's still there, it still allows me to redownload it. The only problem is when I click download, I get that message.
And nobody else uses my computer, but I do have multiple accounts authorized on it. Even still though, I am attepmpting to download it through the account I purchased it under. :/ -
My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. I don't know what to do. There is some sort of glitch happening and it's really affecting my iPad. I've tried letting it download but before it completes, it says it is unable to complete process and asks me to try again. I am on a limited interest data plan and can't afford these downloads to continue. What can I do?
Have you tried deleting the App within the Settings menu (rather than from the Home Screen)?
Settings>General>Usage>
From the Apps list, find the App (press "Show all Apps" if the app is not in the immediately shown list), tap on the app you wish to delete, then tap "Delete App"
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