Trying to download and got message that it was counterfeit
need help tried downloading elements and error message said it was counterfeit
Hi mjjaggers,
Please share the version you are trying to download and the platform you are working on.
In the meantime, try to troubleshoot your downloading assistant by following the steps mentioned in the article Troubleshoot Adobe Download Assistant.
If this doesn't work, do let me know.
Thanks,
Swapnil
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Try the following user tip:
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By your side by tenth ave northStart Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
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*https://support.mozilla.org/kb/Safe+Mode
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