Trying to download and install Photoshop Elements and Premium on Surface Pro 3 from the link and receiving an error - anyone know of a resolution?
I have a Surface Pro 3 and just purchased the download link for Photoshop Elements (newest one) from Adobe. I've tried downloading several times and in 64 and 32 bit types, but have only made it as far as the install before receiving an error. Anyone else have this problem and know of a solution?
Hi Jeff -
I tried chatting with someone earlier today, but they ended the session (I think accidentally?) before it was resolved. My error is below. Now chat seems to be closed - although I thought it was open 24/7, so I can't try that again. This is the most frustrating support experience I've ever had. I just want to access and start using the products I purchased Friday. I would be so happy if someone would just help fix this. I am not computer inept, but cannot figure out why the download is failing.
The guy on chat that was helping me before getting cut off had me run a SCANNOW system scan, but that's where the session unexpectedly ended.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
ERROR: System check returned with error : 6
Similar Messages
-
I have downloaded and installed Photoshop Elements 11 on my new Macbook Pro. Why can't I see my scanner (Epson Perfection 3200 Photo) from the File>Import menu?
There was no driver update available (it said my driver was up to date), so I just deleted the scanner and restarted the computer. when it came up, the scanner had already been added again. With great anticipation I tried to import from Photoshop...but no luck (scanner was not visible). I finally ended up calling Epson (had great difficulty in locating a number for support) and they finally told me there is no driver update for OS X 10.10 and I should as a work around use "Image Capture" application. I tried it, and it works quite well.
-
I downloaded and installed Photoshop Elements & Premiere Elements. I then launched Photoshop Elements Organizer and imported approx. 28,000 photos (including some videos). A window opened indicating that many of the photos had tags, and asking if I wanted to add the tags. I said yes, and the process began. When it reached 60% a window opened indicating that "Elements 13 Organizer has stopped working", with the only option being to "Close program."
I've since tried to open organizer several times, but it goes immediately to "Elements 13 Organizer has stopped working". I was able to open Editor, and tried opening Organizer from Editor, but encountered the same problem.
FYI, I have an open case (#0214505556), but have not received the help I need.This issue is with respect to Elements 13.
-
I am trying to install Photoshop Elements 12 but it won't accept the serial number and tells me to contact customer support. What do I do?
Designerdan21 are you still facing difficulties utilizing your serial number for Photoshop Elements 12? If so then please contact our support team at Adobe - Contact Support – Download and Installation. I would also recommend reviewing Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
-
How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?
As long as your license supports both platforms you should only have to download the Mac version and install/activate using your serial number. If you need help finding a link to download the file, please indicate the PSE version you need.
-
i just download and installed photoshop elements 13 and premiere 13 but it wont open/launch... help!?
PSE 13 isn't compatible with anything older than win 7, unfortunately.
Edit picture | Adobe Photoshop Elements 13 - Tech specs -
I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
I purchased installed Photoshop Elements on a Macbook last year via the disk. I want to install it on a newer Macbook which has no disk drive. How do I go about this?
Download and install and activate with the serial number from your original installation.
PSE 12 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html -
after re-installing photoshop elements following a HD crash, i get the following message after clicking on PE icon, "could not initialize photoshop elements because the scratch disks are full".How can this problem be resolved?
dgrparker a écrit:
photoshop element 2.0 - on windows 7. the program ran fine on the old HD, but this error popped up when I re-installed it on the new HD
Elements 2.0 is an old version. The message may be due to the fact that your new HD is much bigger than your older one, and not due to the classical reasons:
http://www.easyelements.com/scratch-disk-is-full.html -
Photoshop Elements 11 Organiser does not start from the welcome screen
Having installed Photoshop Elements 11(Windows 7) I cannot open the Organiser from the welcome screen. It can be opened via the Editor but few of the thumbnails are shown as pictures rather as empty squares. The situation does not improve with time but tends to get worse with pictures turning into squares. I have tried the tip with preferences but to no avail. I would be very grateful for some help. Best Regards Ian Tomlinson
Try pressing Ctrl+A (to select all thumbnails) and then refresh again (Edit >> Update Thumbnails for selected items). If that makes no difference you may need to regenerate the cache.
It may be worth rebuilding the thumbnail cache before re-installing. Click the menu:
Help >> System info to find the path to your catalog.
1. Close Organizer.
2. Navigate to C: ProgramData/Adobe/Elements Organizer/Catalogs/My Catalog
3. Find the file - thumb.5.cache
4. Highlight the file and delete it.
5. Re-start Elements Organizer
6. Wait until all thumbnails have been generated.
N.B. ProgramData may be a hidden system file:
http://windows.microsoft.com/en-US/windows-vista/Show-hidden-files -
i have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle
If the macBook Pro will not read the card/files then you might need a converter, check out:
http://www.hdconverterformac.com/article-mod-video/panasonic-sdr-mod-to-mac.html
http://expertscolumn.com/content/how-play-or-edit-panasonic-sdr-mod-files-mac-os -x -
can any one help me with this please!
>I just bought a macbook pro from the store and it has
>the demo program on it
Bring it back to the Applestore, have them take care of it for you. -
When trying to purchase Final Cut Pro X from the App store receive following error msg - There was an error in the App Store. Please try again later. (100) - Am running Quad Core Xeon w/ 32GB Ram, ATI Radeon 5870
Try again later . . . . in an hour or so, not immediately.
-
I have just downloaded a trial version of Photoshop Elements onto my Mac Book Pro (10.9.4). The installation to my hard drive went fine so I attempted to use Elements on an existing Photoshop file. I did not see the Elements option in my filter menu and am uncertain as to how to "add" the Elemnts to my existing filter choices. Please advise.
I'm sorry but it's very hard to understand what you mean. What filter menu? In which program? Do you mean you're trying to use PSE as an external editor with some other asset management program? Which one?
-
Trouble Downloading (?) Installing Photoshop Elements 12
"Completed" the download with the manager but when my Mac asks if I want to open a file from the internet and I say open...Nothing happens!
بتاريخ ١٧/٠٨/٢٠١٤ ٤:٥٨ ص، جاء من "akpsjones" <[email protected]>:
having trouble downloading photoshop elements 12 on windows. Can't get
past the installing sharing technologies part of the download. It just goes
on for hours.
created by akpsjones in Downloading, Installing, Setting Up - View the
full discussion
>
Maybe you are looking for
-
Communication to the disk drive failed
i've experienced this problem after burning 3 dvds, it appeared on the fourth but the data was still burned on the cd. Now i am trying to burn some of my files on the cd and it appeared again, this time it didn't burn the file at all.what could be th
-
I have a map with county lines that I have traced in Flash MX 2004 Pro. I click on a county to turn it into a movie. No problems. The thing is when I choose the next county, the border between the two counties disappears and the 2 counties are joined
-
Question about Password Keeper
Hello All, This is my first forum post. Does anyone know if it is possible to retrieve password keeper information from the blackberry desktop manager? I did a backup and restore on my old phone, which had a broken screen, and am trying to retrieve
-
View source without loading page
I have Javascript off. The page I want to see starts to load, then it redirects to an error page saying I cannot use the site at all unless I turn on Javascript. After this, I don't trust them enough to let them run their Javascript on my machine.
-
SPL record deletion and archival in GTS
Hi, We are planning to delete and load new SPL master data. When we try to use the archiving object SPL_MD , it does not archive and delete all SPL masters. It only archives if the SPL master is marked for deletion. I know we can manually flag a sanc