Trying to download Illustrator CC, it tells me to sign in, then immediately signs me out???

I just purchased the monthly Ilustrator CC subscription.  I already installed it, then when I go to open it in my download files, it tells me to sign in.  When I sign in, it immediately signs me out every time. Don't know what the problem is or how to fix it.  I've closed and reopened and signed in about 30 times between last night and today.

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

Similar Messages

  • I have just purchased photoshop elements and premiere package. I tried to download them but it tells me the serial numbers are inapplicable. I notice the platform says windows and I am using a mac book pro.  It didn't give me an option when purchasing. wh

    I purchased Photoshop Elements and Premiere package today.  I have been trying to download them but it tells me the serial numbers are inapplicable.  I am using a mac book pro and I have just noticed that the platform in my receipt says 'win" .  I don't remember being given an option for mac or windows  when purchasing.  what can i do now?

    Return, cancel, or exchange an Adobe order

  • I am trying to download Illustrator to my windows laptop.  I tried with CC but got an error when entering the license number.  So someone told me that CC is different from CS6 Illustrator, and I have a license only for CS6 Illustrator.  What is the correc

    I am trying to download Illustrator to my windows laptop.  I tried with CC but got an error when entering the license number.  So someone told me that CC is different from CS6 Illustrator, and I have a license only for CS6 Illustrator.  What is the correct link for CS6 Illustrator then?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to download Illustrator CC and it is not working. It is sort of stuck on the page "Illustrator is downloading". Any advice?

    I am trying to download Illustrator CC and it is not working. It is sort of stuck on the page "Illustrator is downloading". Any advice?

    Lena,
    Have you downloaded the Application Manager?
    You may try to restart the Creative Cloud application by quitting and relaunching it.
    Or this may be one for this specialized forum (where you may be able find the answer from previous threads),
    http://forums.adobe.com/community/download_install_setup
    or for a chat,
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    or for Adobe phone Support,
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • When trying to download an app it tells me it can't connect to ?

    When trying to download an app it tells me it can't connect to ?

    If you are facing errors about Unable to Connect to iTunes store then follow this link
    If it is something else then try updating iTunes and try again.

  • I am trying to download an app and keep getting this error message: "Could not sign in. An unknown error has occurred" keeps popping up.

    This is a question for a mini iPad...
    I am trying to download an app and keep getting this error message: "Could not sign in. An unknown error has occurred.  I have tried shutting down and restarting. I've tried changing the password. I get the error message with free and not free apps. Any suggestions on how to fix?

    Reports are that this is a problem with the iTunes Store that they're working on. Some people have had success after signing out of their account and back in. If that doesn't work for you, wait a few hours or perhaps until tomorrow and by then they may have the problem sorted out.
    Regards.

  • Trying to download new Garmin map which may take a few hours and Firefox times out after only a small portion has been downloaded, unless I sit here and move the mouse occationally. Can we stop Firefox from timing out?

    Trying to download new Garmin map which may take a few hours and Firefox times out after only a small portion has been downloaded, unless I sit here and move the mouse occasionally. Can we stop Firefox from timing out? edit

    Quote from: lcwhitlock on 04-April-14, 13:44:09
    Hello darkhawk,
    Thank you for the recommendation.  I somewhat understand what a MS DOS disk is, but I'm not sure how to go about creating one. I've seen where you can use a program, like Rufus, to create a usb one  - but I'm leery about using 3rd-party programs (especially ones I'm not familiar with). I've come across a couple of 'how-to' tuts, but they didn't clarify what files (if any) I would need to include on the disk (for my particular situation). Right now I don't have any blank cds, nor any extra flash/thumb drives - wish I did, but hadn't needed these for years. There has only been one other time where I needed to re-install Windows, but that was over 15 years ago - I did it through BIOS, reformatting my drives, and then reinstalled via the Windows XP disk. Windows 8 is an entirely different breed, which has left me feeling a bit stumped, at times. If there was a way I could perform it (successfully), similar to the first time I did it years ago, I'd give it a try - but at the same time, I'm a bit reluctant, because if it doesn't work, then I'm stuck without any internet access to get further help.
    Ask and ye shall receive. This should be doable in Windows 7 and Windows 8 on another PC. I recommend using a USB Flash drive like in this tutorial, but I'm sure you could use something else.
    If you want, you could also use Hiren's BootCD to make a bootable CD with many options and programs on it (I keep one, just for certain situations) that will allow you to do the same things.
    http://www.hiren.info/pages/bootcd
    Also very useful for sorting out virus's as long as it's downloaded and made on another PC that is virus free......

  • MS word keeps crashing on my macbook air. it tries to recover all files when I try to open it then immediately crashes or freezes. It's ms word 2011 and I'm running OS X 10.7.5

    MS word keeps crashing on my macbook air. it tries to recover all files when I try to open it then immediately crashes or freezes. It's ms word 2011 and I'm running OS X 10.7.5

    I am having the same problem. When I save a document in word, particularly with track changes and comments, it freezes and crashes. I fould this forum as I was reading help posted in a previous forum and the "helping" comments were saying this must be a problem on the user end - but that can't be right as so many people are posting this problem. Its clearly an incompatibility between the software from two competing companies. Figure it out Apple!

  • Trying to download illustrator trial

    I'm trying to download the trial version of Illustrator.  When I click on the link it says it's downloading, but there's no status bar to show if anything is happening....I initially clicked on the link an hour or so ago....how can I tell if anything is actually happening?

    Uninstall Adobe Creative Cloud.
    For Windows:
    Open the Windows Control Panel > Programs And Features.
    For MAC:
    Open Finder and go to /Applications/Utilities/Adobe Installers.
    After Uninstall navigate to the OOBE folder.
    Windows: C Drive\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete OOBE folder.
    Download Creative Cloud Reinstall and Sign in .
    https://creative.adobe.com/products/creative-cloud
    Install the application from the APPS panel on the top of Creative Cloud Desktop.
    Help articles:
    Access hidden user library files | Mac OS 10.7 and later

  • I am trying to download Illustrator but it brings up an 'external protocal'

    I am trying to download a free trial of Illustrator.  WHen I click on download, it says that is downloading, but nothing happens.  If I click on 'retry', a popup box appears.  Something about adding a google extention, 'external protocol'.  I click launch now and it seems to go through the process, but then it still doesn't download.  I've never seen this before.  Any suggestions??  Thanks

    INstall the Creative Cloud app.
    Mylenium

  • I am trying to download an album from ITUNES and I keep getting a "session has timed out" message with no further option but to try again. I get the same results. Anyone have any ideas?

    I am trying to download and album off ITUNES but when I get to the billing site and attempt to purchase it, it gives me a message saying "Your Session has timed out." It gives me no other option that to try again and I just keep getting the same results. Anyone have any ideas on what I can do?

    Hi, Kenny. 
    Thank you for visiting Apple Support Communities. 
    There are a couple things that I would recommend trying.  Try closing all open applications and power cycle the device.  Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below.  If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in.  Be sure to test downloading an application after each step. 
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
    Cheers,
    Jason H. 

  • I am trying to download microsoft office and it comes up "apple" and then password. I just put in my apple password that doesn't work. I type over "apple" and put my id in and then password and still no luck. Any suggestions please?

    I am trying to download microsoft office mac but it comes up "apple" and then on new line password. Have put in my apple password with no luck then typed over apple and put in my id and then password but still no luck.

    OS X Lion>: How to Easily Reset the Administrator Password

  • Trying to download itunes 10 and it gets to 99% and then just stops??

    i have been trying to download  itunes 10 and it keeps getting to 99% and then just stops with about 8 seconds left and does nothing?

    i have tried everything, disabled firewalls and anti virus, deleted temp files, got so fed up with trying thought it was my laptop which was currently a windows vista so have bought a new laptop but still unable to download itunes , when downloading have tried selecting both run and save but both start to download then stop before it completes with no warning or reason for failing,

  • Trying to download Illustrator and CS6 design standard, but my mac can't open the downloaded files.

    note, I had CS6 installed on my mac already, but uninstalled Illustrator due to starting problems (and problem with plugins, that I was unable to solve), and now Im unable to get it back...

    mac installation files from adobe are .dmg files.  make sure you have the correct files and that your browser did not removed the .dmg part of the file name.
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Trying to Download Illustrator Template

    I am unable to download the following template:
    http://www.adobe.com/cfusion/exchange/index.cfm?event=extensionDetail&extid=1045533#
    Using Chrome, the download button doesn't work.
    Using IE 10, the download button works, but takes me to a login screen. When I enter my adobe ID and password, the page just sits there with a spinning circular spoked icon going round and round, indefinitely.
    As a result, I am unable to download this template, or any templates. This is so frustrating!
    Can someone do me a favor and download the above template and e-mail it to me at [email protected]?
    It would be much appreciated! Thanks in advance!

    I just tried using Firefox and had no problems.

Maybe you are looking for

  • While updating my iphone software it got intruppted and now showing connect to itune not getting restored

    while updating my iphone software it got intruppted and now showing connect to itune not getting restored please help

  • Align right in PDF file

    I am very confused by the right alignment of the PDF file. When we display a number, generally we will align it right. It looks fine on the report preview. But when I generate a PDF file from the report server, the data will not be aligned right very

  • With both ApplyMRU and ApplyMRD, does one commit before the other runs?

    This is related to another thread at How to stop insert of new row in tabular form if it's also being deleted I wanted to ask this question separately, however, for broader understanding. I have a tabular form configured so that if a user clicks on "

  • Tds, Ap/Ar and Spl GL

    Hi Gurus, Please answer 1. If wrong Tds is deducted, what will be the effect and how we can rectify it? 2.If we post a transaction in special period which is related to 12th period(March), whether balance will automatically updated in next financial

  • Can I replace the aluminum outer case the laptop comes in?

    I have a macbook pro 17" 2009 Processor  2.66 GHz Intel Core 2 Duo Is it possible to replace the aluminum outer case the laptop comes in? My wife was using my mac and droped it, on the front left corner there is a dent, and it is affecting my CD's th