Trying to download iTunes 10.4 for windows 7

Hi all!
I have a small problem here. I have been trying to download new iTunes 10.4 for windows 7 on my computer and it says I cannot delete the previous version and for me to contact apple about it. Well, I did that and I can't get a reply back on how to do this so I can download the newer version... Can anyone help me with this.. This has been going on for 2 weeks now. I am ready to scream my head off here.
Thanks,
Bonnie

Apple says its a Microsoft problem and of course Microsoft doesn't answer anyone

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