Trying to download new STORM device software 4.7- continually freezes!
Can someone please help me- I am attempting to download new device software version 4.7- it continually freezes on Task 2 (of 11) at module 271 (of 301)... this is extremely frustrating. Thanks
Hi and Welcome to the Forums!
Are you attempting the OTA update? If so, your device may be low on AppMemory space. Before attempting again, first do this to fee up as much memory space as possible:
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
If that does not help, then you should try a tethered update. From the PC that has been configured for DTM for your BB, go to your carriers download site and obtain the instructions and download file:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
No matter what, you should do a complete manual backup via DTM before starting an update process, just in case...
Hope that helps!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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