Trying to download OS X Mavericks

I currently have OS 10.6.8. I open the app store and click on install app, it prompts me to enter my apple id, I do that and an error message comes up reading: "Your device or computer could not be verified. Contact support for assistance." Any ideas on what I need to do to get this to work?

Tiime to do what it says:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Similar Messages

HT201364 I tried to download OS X Mavericks v10.9.2 into my iMAC purchased on June 25, 2007 and upgraded to Snow Leopard OS X10.6.8 When I tried to download Mavericks OS X, the message came up that it cannot be installed in my computer. Why?

I tried to download OS X Mavericks v 10.9.2 into my iMAC purchased on June 25, 2007 and upgraded to Snow Leopard 10.6.8 When I tried to download OS X Mavericks v 10.9.2 into my iMAC, the message came up that it cannot be installed in my computer. Why?

Because there is a flaw in the App Store that gives you an alert you can never ever get rid of telling you to download Mavericks, even though when you click it then tells you your machine is too (I have to say 'darn' here because Apple automatically astersiks out the first word I used that also begins with d and is four letters) old. So you have to live with that little "1 update available" alert, though in reality, you cannot install it. You can imagine that either it is a sinister plot to wear away at you to buy some new hardware, even though yours is working just fine, or that it is a programming error Apple just doesn't care enough about to correct.

I am trying to Download the free Maverick 10.9.1 and it's sitting there showing "downloading" but nothing indicates for the last 15 minutes that it is really doing it? Anyone out there has ideas to hare?

I am trying to Download the free Maverick 10.9.1 and it's sitting there showing "downloading" but nothing indicates for the last 15 minutes that it is really doing it? Anyone out there has ideas to share?

When I downloaded it, it appeared as if nothing was happening but it actually was being downloaded! It took quite some time to download. I suspect the internet speed affects how quickly it moves.

HT5293 I use an MacBook OS X 10.9. I think I tried to download OS X Mavericks without knowing what I was doing (still don't). I think it may have slowed my MacBook significantly. Is there any way to safely remove it?

I use a MacBook OSx 10.9. I think I tried to download the OS x Mavericks not knowing what I was doing. I think I may have slowed my MacBook significantly. Is there a way to safely remove the Maverick without affecting my computer?

See this User Tip:
https://discussions.apple.com/docs/DOC-6161

Trying to download OS X Mavericks from App store but the download essentially stalls after downloading about 5.26 GB with a message that it is "calculating." How can I get the complete download?

I've tried downloading OS X Mavericks from App store, but the download stalls with a message "calculating." How can I get the download to finish?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

HT201364 I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X Mavericks without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ

I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

HT201364 Trying to download OS X Maverick from App store, but it just says 'downloading' and does nothing.

I am trying to download Maverick from the app store, and it's not working. At first it said 'downloading' for the longest time (hours), then I closed the app store and rebooted, and now even if I click on 'download' it does not work. Any ideas?

peterfromessex,
the downloaded Mavericks installer will be put into your Applications folder. Have you checked there, to see if it actually did download OK?
(If you leave the Mavericks installer in your Applications folder, then it will be deleted after you run it. If you wish to keep the installer after running it, move it out of the Applications folder before running it for the first time.)

Error 1004 on macbook pro trying to download os x mavericks. how can I fix this?

can some one share any Ideas on how to download OS X Mavericks
every time I go on line it send me to error 1004
I reset safary and all cookies but stil problem persist

Try this.
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/ "
- It will take you to a folder. Move com.apple.appstore to your desktop.
- Launch the App Store. Sign in and test. If okay, delete the file on your desktop. If no change, return the file to where you got it from.
You can also try resetting the App Store and Clearing Cookies.
Reset Learned from Old Toad
App Store support. There is troubleshooting and a contact link.
Support

HT201364 Mac Mini OS X 10.6.8 trying to download OS X Mavericks

When trying to click on the install app button from the apple store it just says. Error says "We could not complete your purchase" OS X Mavericks cannot be installed on this computer." Yet it meets the system requirements page. I get stuck in this looping link rollercoster.
Secondly If I don't want OS X Mavericks and just want to go to the next version back is that possible? Though I have Mountian Lion in my purchase history I can't download it anymore. I get not available in the US store.
Should I try doing a clean install? via: http://www.macworld.com/article/2056543/installing-mavericks-our-complete-guide. html
Also I have read many posts that to ignore the 2GB requirement as this should really be 4GB. If that is case why doesn't Apple change the system specs. Could this be preventing the download from starting in the App Store? If Mavericks isn't the right choice for this speciifc hardware what is the best OS X version that I could run XCode on? I know this machine is slow hardware.   Whould it be worth while if going to OS X Mavericks if I was able to increase the memory? Or should I just be looking at new hardware all together?   Just looking for the least expensive route to be able to access xcode from this hardware.
Model Name:          Mac mini
Model Identifier:          Macmini2,1
Processor Name:          Intel Core 2 Duo
Processor Speed:          1.83 GHz
Number Of Processors:          1
Total Number Of Cores:          2
L2 Cache:          2 MB
Memory:          2 GB
Bus Speed:          667 MHz
Boot ROM Version:          MM21.009A.B00
SMC Version (system):          1.19f2

Sorry, but your require a 3,1 model to upgrade to Mavericks. The error is correct.
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.

An error has occurred when trying to download os x mavericks?

So I tried to continue the download of os x mavericks on my computer and it said to go to the purchases page which I did and it said an error has occured. I have no clue what this means or where to go from here.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I'm trying to download OS X Mavericks 10.9.3...

... and it says it cannot as my Apple ID has been disabled. I went to the nearest Apple Store today and asked about this and they worked with me to simply change my password, which was done successfully. But it still says my Apple ID is disabled?

It works.
After unplugging my external hdd which has a copy of the OS X Mavericks 10.9, I can download the OS X Mavericks 10.9.3.
Thanks.
Ed

HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

"The product distribution file could not be verified. It may be damaged or was not signed."
please help! i want to update my computer!!!

"Update your new MacBook Pro"?
Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
Go to the Menu Bar, and click the Apple logo. Then click "About This Mac." Does it show OS X 10.9 or 10.9.1?
If so you are already running Mavericks.

The error has occurred when I tried to download OS X Mavericks from the App Store

As the screenshot above,
It said the application could not be downloaded and when I clicked RETRY, it popped up the same.
Can anyone solve this? How can I fix it???
Thank you for support.

App Store support. There is troubleshooting and a contact link.
Support

HT201364 I have tried to download OS X Maverick on to my MacBook Pro. Here the error message I received "the product distribution file could not be verified. It must be damaged or was not signed. Can I still used the computer for others projects?

How can this error be corrected? "The product distribution file could not be vverified. It must be damaged or was not signed. So can this error be repaired? I have read good things about this updated software. I really looking forward to enjoying the benefits of using OS X Mavrick softtware in my daily life.
Another question can I operate laptop with other project while it is downloading?
Thanks,
Otis A. Drakeford

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Download os x mavericks

i have a late 2008 mac pro model. trying to download os x mavericks and won't let me. i meet all the requirements to download but unable to. why is this?

Welcome to Apple Support Communities
What error message do you get?
If the Mac App Store tells you that your Mac is not compatible, open System Information (in /Applications/Utilities) and check Model Identifier. It should be "MacPro3,1" or higher. If not, your Mac is not compatible with OS X Mavericks

Trying to download OS X Mavericks

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