Trying to download Photoshop Elements 10/Priemiere Elements 10

I purchased a copy of the software from my employer about a year ago, and I am now trying to install. I went to www.adobe.com/go/getserial and put in my redemption code. It's not allowing my to put in my first set of letters/numbers cause there are 6 characters and the rest are 4. How can I proceed so I may contain a serial number?

Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • I have tried to download Photoshop Elements 10 three times now and it has crashed every time???

    I have tried to download Photoshop Elements 10 three times now and it has crashed every time.  I checked my settings and the format on my computer is Max OS Extended.  I read that 3 other people were having the same problem.  Did anyone figure out how to fix this or does Photoshop Elements not run on Mac OS X?
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 9 error(s), 8 warning(s)
    WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    ----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Smartsound3: Install failed
    ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
    ERROR: DW050:  - Smartsound1: Install failed
    ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
    ERROR: DW050:  - Smartsound2: Install failed

    Sfasolo it appears you are installing Photoshop Elements as opposed to downloading Photoshop Elements.  For the error you have described I would recommend reviewing Updated installation instructions | Premiere Elements 10 | Mac OS - http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html.

  • Trying to download photoshop and premier elements [was:download]

    windows cannot open file with z extension.  trying to download photoshop and premier elements

    EMK wrote:
    i have downloades photoshop cc.
    Why? That is the Cloud version of Photoshop - nothing to do with Elements 12. There is no serial number for Photoshop CC.
    Please confirm: are you trying to download Photoshop Elements 12? or Photoshop CC?

  • I am trying to download photoshop elements 11, but I received error 105 - why?

    I have Windows Vista and I am trying to download photoshop elements 11, but I received error 105 and the assistant wants to download PE 10. Why is this?

    Please try completing solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1.

  • Trying to download Photoshop Elements 11 but download keeps failing at 99%? [Was: Q]

    Trying to download Photoshop Elements 11 but download keeps failing at 99%?

    Hi deepseaelmo,
    Please try to download from the direct link: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l .
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • I have tried to download photoshop elements x 5 times and keep getting this message "the file archive part of photoshop elements is missing....."

    I have tried to download photoshop elements x 5 times and keep getting message "the file archive part of photoshop is missing...."

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • I am trying to download photoshop elements 11. The serial# is 30 digits my comp only accepts 29, hel

    II am trying to download Photoshop Elements 11 into my computer, I have other programs entered already. My computer will only allow a max of 29 digits and this sofyware is 30 digits. Help.

    Serial number retrieval process FAQ | Point-of-sale activation products
    Mylenium

  • Trying to download Photoshop Elements 9 on to my tablet.  I have my S/N.  I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

    Trying to download Photoshop Elements 9 on to my tablet.  I have my S/N.  I down loaded the files –PhotoshopElements_9_LS15 – but can not open.

    you need both the 7z and exe files.  put both in the same directory and click (or double click) the exe.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.6| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I'm trying to download photoshop elements 13 and get error message

    I'm trying to download photoshop elements 13 and continually get an error message despite me having closed all programs and diabled firewall.  What should I do?

    What is the error message?

  • I tried to download the trial version of elements 10.  I only got the read me files and the organize

    I tried to download the trial version of elements 10.  I only got the read me files and the organizer.

    Please post the PSE query over the following forums and lets discuss it over there.
    http://forums.adobe.com/community/photoshop_elements
    Thanks and regards
    Harshit yadav

  • I keep trying to download Photoshop CS3 and a get a 404 error page, does Photoshop CS3 not working with a new Mac operating system?

    I keep trying to download Photoshop CS3 and a get a 404 error page, does Photoshop CS3 not working with a new Mac operating system?

    you must also use a browser that allows cookies.  try a different browser or download from adobe.com
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5.4 (win), 5.4 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and th

    I am trying to download photoshop presets from online but can't seem to figure out how to open them in photoshop. They download sucessfuly and then goes to my download folder on my computer, from there I double click on the file and photoshop opens and then nothing happens, any ideas? I am using a PC

    This video is a great step by step tutorial.
    Photoshop: How to Download & Install New Brushes & other Presets - YouTube
    Gene

  • I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

    I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Trying to download photoshop but when I sign in it loads for a second and then says "You've been signed out".

    Trying to download photoshop but when I sign in it loads for a second and then says "You've been signed out".

    You are no longer signed into your Creative Cloud applications

  • I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens.  Help!

    I'm trying to download Photoshop CC with the creative cloud app. When I click on updates it just spins and spins, nothing happens.  Help!

    Hello,
    I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC (together with the Apps) doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html  and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Im trying to download photoshop and it is coming up with trial expired

    i have downloaded creative cloud. trying to download photoshop cc and it says trial expired. help!

    Mohammeda65253643 if you wish to continue evaluating Photoshop CC then I would recommend continuing the evaluation on another computer.  You can find additional details at Adobe trial software expired early.

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