Trying to download PS Elements 12 and it says my copy is counterfeit.

Hi there,
     I'm trying to download Photoshop Elements 12 on my laptop and when it reaches 99% it says my copy is counterfeit. I was given this as a gift for my birthday in all of the proper packaging (never been opened). How can I download this onto my laptop?
Please help.
Thanks,
Lindy

PSE 10, 11, 12 -
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

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