Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?
Trying to download songs on iTunes and it's asking for "my 1st car I owned" and other questions that I never answered. It won't let me download anything til I answer them. Can you help me?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94816)
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I mistakenly added feed burner. I thought i was setting up to add blogs etc. that i was already subscribed to. Now it keeps asking me to "set your feed" and because of the drop down window asking for this it will let me do nothing else. I had to ask for this help in safari because firefox will do nothing now.
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. (You have to open Firefox) Please do the following:
*Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu.
Now, a new tab containing your troubleshooting information should open.
*At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
*Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]].
Thanks in advance for your help! -
Hello there, started to sinc my iPad 3 to my iPhone 5 with iCloud and a lot off the items did copy over, I was connected to a power supply but for some reason it's still missing half the items and I am struggling to retrieve them can you help please.
Thank you Callum GordonWell the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?
If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534 -
hello. I can not reset my security questions. i forgot them. can you help me because I could not sent any email to mine.
<Email Edited By Host>The next option is to contact apple support & they have a team which can help you to reset security questions.
Taz -
hi I bought an America iPhone 5 and went on all mobile networks was blocked when I got home in Romania phone does not recognize any SIM not working sorry my english not good please can you help me
Ask the carrier in the US who the phone is locked to if they will unlock it for you - put an unlock request into that carrier.
Other than that and if they refuse to unlock it, then there is nothing you can do except buy a new phone. -
I forgot the answers to my security questions and my iPod won't let me buy anything unless I put them in. What do I do?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95679) -
im trying to buy a movie on itunes but it keeps asking for a credit car instead of using the money on my account
OH MAN! I had the same problem for so long! I was trying to get as much information and try as many different ways as possible. None worked for me and I am guessing none worked for you either. I will try and help you out! I hope this works for you!!!
Click on your Apple ID > Type in your password > Scroll down to Purchase History > Click on it > If your account has red numbers higlighting a balance. You need to pay that first. Then you are hopefully free of that stupid security code crap! I hope this helped you! -
My Game Center account won't let me add friends on this device. Can anyone help please?
My Game Center account won't let me add friends on this device. Can anyone help please?
What's more, it's absolutely ridiculous that there's no direct way of contacting Apple about this. In fact, as far as Game Center is concerned, there's no support network at all.
It's either sheer idiocy or arrogance in action, here. Products go wrong - even yours, Apple. -
I am trying to send an email to favorites on my list of contacts but my IPad will not recognize it can you help?
Hi Ralph, a new message sign comes up. I put email address in,but it does not allow me to type anywhere other than section at the bottom. Of the page. There is no subject or comment line showing.
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I have an iMac, operating system 10.7.4 with up to date software. My mail application is rejecting my password even though I know I am putting it in correctly. I have an ipad and iphone and the mail application is working fine on them. On my desktop however I cannot receive or send mail. I think it must be something to do with the settings but cannot work out what. I have contacted BT who provides my email and internet. As I have another email address with them that is working correctly they believe it is a problem with mail rather than with them. Please can you help?
OK Vicky, good clues...
See if this helps...
Open Keychain Access in Utilities, use Keychain First Aid under the Keychain Menu item, then either check the Password under that item, change it, or delete it and start over. See if there are duplicates, should be one for Incoming & one for Outgoing.
Resetting your keychain in Mac OS X...
If Keychain First Aid finds an issue that it cannot repair, or if you do not know your keychain password, you may need to reset your keychain.
http://support.apple.com/kb/TS1544 -
My iphone is stuck on an app and it wont let me go back to the home page can you help
my iphone is stuck on an app and it wont let me go back to the home page can you help
Force close the app following these steps
1. Hold the Sleep/Wake button on the top edge until the "Slide to Power Off" screen appears
2. Hold the Home button on the front of the device
While holding the Home button, you should see the screen go back to your Home screen
If this doesn't happen, do a hardware reset by holding the Sleep/Wake and Home buttons at the same time until the white apple appears on the screen -
What can you do on your end to fix this problem??
Not sure if this helps:-
The music files, were they bought from your iTunes account or did someone gift them to you after buying from the iTunes account? If they are yours you can download them again if you clear or de-authorise the ipod, it has to be done by whoever gave you the ipod to do this (the registered owner). If they were bought for you on another itunes account I don't think Apple let you use them as they are copyrighted and they don't belong to you, they belong to the person who bought them. If the music files where ripped from music cd's then click and drag them to a new folder on your desktop and have the person who gave you the ipod to de-authorise and unregister it. Then you re register it and put your files back from your desktop folder in your iTunes folder and synch. Hopefully that would work. Any files which you did not buy, I would not know how get around this, best bet is to take it to you nearest Apple Store and explain that they were gifted to you and ask how you can use them. The best way to gift music files is to buy the gift tokens and give these. Hope above helps. -
HT5312 I forgot my security Q/A and I do not know how to reset them can you help please?
What do I do if I forgot my security questions and answers?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102837) -
Hi - My sons ipod touch keeps coming up with three security questions when trying to conect to apple store. We try to answer or set up but it just goes back to the begining and asks again . can anyone help ?
If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups
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