Trying to erase hard drive, but get "input/output error". What does this mean? What can I do to erase my hard drive so I can reinstall?
Hi all,
My computer a few days ago wouldn't start up, would just stay at the gray loading screen forever. So as a result I tried to reformat the hard drive and reinstall, but I can't reinstall, until I erase the hard drive, but when I try to erase the hard drive it says the erase failed due to an input/output error. What does this mean? What can I do to fix my computer?
The startup drive is failing, or there is some other internal hardware fault.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
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I try to explain better:
I have two MacBook. I connected them with a firewire cable and I restarted the one which gives me problems holding T pressed. I then opened Disk Utility on the MacBook that's working properly and I performed a verification on the target disk (the one that gives me problem).
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I did run I Hardware test holding D, and even in the Verbose mode. Both says everything is fine.
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