Trying to explain to a sighted person what I'm seeing
Hi all,
I posted here last week about a problem where my charts were not loading in the iTunes Store on the phone, I think I posted that in the iTunes Store section of this site. I called Apple that night and have been working with Nick, who has been very helpfull. We determined that VoiceOver was causing the problem I was having with the iTunes Store charts. Now, though, I am trying to tell him about another problem I'm having, which I've also posted about here, but he doesn't seem to know what I'm talking about. The problem is that I click the Album Art button and all the controls show up, repeat, shuffle, track position, etc. With VoiceOver, I can show all those controls by clicking the button that says Album Art, but once I click this button to show the controls, there does not appear to be a way to hide them. I'm thinking this is another VoiceOver issue, but Nick, who is sighted, doesn't seem to know where it is. What should I tell him to do to duplicate this issue?
A) Visit a local Apple Store.
B) Get a sighted friend to help 'translate' to Apple Support on the phone.
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My ipod 60gb classic is showing as fully charged until I connect it to my pc when it comes up with the error message, 'please wait very low battery' and the little wheel goes round and nothing happens, can anyone explain why this is and what i can do?
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BTW the ipod is an ipod video not classic if that makes any difference.
Thanks -
I can not install the newest version of iTunes because of a file that can not be found. This is what I am seeing:(The feature you are trying to use is on a network resource that is unavailable. C:\Documents and Settings\Aubrie\Local Settings\Application Data\Apple\Apple Software Update\)
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
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(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I am trying to setup iCloud account and when I login I see a popup. The Maximum number of free accounts have been activated on this iPhone. Pls, help me fix it. What other accounts? Thanks
Then you'll have to use another iOS device or Mac running OS X Lion or higher to create a new account for you to use on your phone. If you don't have one, perhaps a friend would allow you to create and account on their device (note: this will use one of their three maximum accounts). To do this, they would need to go to Settings>iCloud, tap Delete Account (which will delete the account from their device but not from iCloud), then allow you to sign back in with your ID to create the new account. Then tap Delete Account to delete the new account from their device, and finally, sign back in with their iCloud ID to restore their iCloud account to their device. Then you can sign in with your ID on your phone in Settings>iCloud and use the new account.
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My Mac Mini and MacBook do sync as they should with iCloud.
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Nothing works and the sync does not occur. Contacts are empty and Calendar has no entries. -
I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?
I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
So I went online, thinking I needed a separate iCloud Apple ID, but it prompted me for my current Apple ID and gave me the message about my ID being "valid" but not an iCloud account," which, lol, was what it had asked me to do in order to create one. I checked, and at least one other user is having the same issue. I'll attempt to copy/paste the Support request url: https://discussions.apple.com/thread/4430653?tstart=0
Thank you for any help you can give.
Trish -
i have a generation 1 ipod touch my wifi is not working, under setting the wifi says no wifi and is gray. i have tried resetting it and its not workin. what should i do, please help. thanks
If a restore did not fix it, you have a hardware issue--possible bad wi-fi radio.
Basic troubleshooting steps.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD -
When I open iWeb it does not "Highlight" the New site or new page options. It has had this issue for over a year! I have tried uninstalling and re-installing it. What do I do? It opens the tutorial video, then when you close it, nothing else is clickable.
Open iPhoto, select a couple of photos and use the Share ➙ iWeb ➙ Photo page menu option. That has jump started iWeb for others. I could take a couple of tries.
If that doesn't work try the following:
1 - delete the iWeb preference file, com.apple.iiWeb.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iWeb's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iWeb folder.
Click to view full size
3 - launch iWeb and try again.
OT -
I am trying to animate a file in photoshop with vanishing point. And when I "Return 3D layer to photoshop", I'll get a cube with dimensions. It´s not what I can see in tutorials, a perfect 3D space. Using win7.
An update -
The libraries appear to all be in tact, now.
The error I am getting,
Parms are; 800/S80/5069660
ERROR - detected an exception: Unexpected database connector error
is a connection issue.
Any ideas?? -
i have a classic that seems to be stuck in restore mode, the screen says "do not disconnect'' and i can't restore using itunes. i have tried resetting it and still no good, what can i do to fix this problem ?
Be good to know what the diagnostic results are.
I've also just run into an issue where I couldn't restore an iPod with a corrupt file system, and the "super fix" in that linked article wasn't working for me. I've run across a potentially useful workaround.
iPod Classic went on the fritz today just after syncing. Couldn't restore via iTunes, kept getting 1439 errors, Windows wouldn't format as FAT32, claimed the "Volume is too big for FAT32". Finally tracked down EaseUS Partition Master Home Edition (Free) and formatted as FAT32 with 128k clusters. The iPod is filling back up again. Might be worth a shot here...
tt2 -
I am getting an error code of "0" when trying to buy an in app purchase. what is this error?
i am getting an error code of "0" when trying to buy an in app purchase. what is this error?
In your first post you wrote
It is telling me I need 6MB of additional free space
And in your second post
Importing to internal hard drive 6.85GB available
Even assuming that the GB was a typo and should be MB you're still on the hairy edge. -
receive error code 2349 when trying to install iTunes. Any idea what that code means and how to correct?
It's a better bet with a 2330, but the first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
does the macbook have a screen cover that makes it so the person next you cannot see what you are doing?
Hello 23435,
Welcome to the Apple Support Communities!
I understand that your iPhone was knocked out of your hand and now it displays blue and black colors on the display. It does sound like this iPhone may need to be evaluated for service. If you would like more information about this process, please refer to the attached web link below.
iPhone Other Repair Options - Apple Support
Have a great day,
Joe -
my phone is stuck on the connect to itunes screen after trying to recover it to a backup.what should i do???
PLEASE HELP!!!Hold down the Home and Power button to shut off the iPhone. Keep it disconnected from the computer. Then, hold down the Home for 20 seconds. Connect it to the computer while continuing to hold down the Home button. Wait for iTunes to say your iPhone is in Recovery mode. Then, restore.
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Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
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