Trying to export all notes to PDF

Hopefully someone here can help me... this is a problem we've had for several years and I would like to find a solution for it.
We are currently doing a project with a client that requires K4. The editors and our comp operators are communicating using Notes.
For billing purposes as well as tracking purposes, I open the ID CS2 files with IC CS2 and export the files as PDFs. After I select Export..., I make sure in the Layout view that I check "Include Notes as Annotation".
The problem we are having is that not all the notes get exported. There is no rhyme or reason to this. I've looked at this from every angle I can think of and can't come up with a solution.
The ID files that our client sends back are heavily annotated, so if not all the notes are exported, I have to make screenshots of the ones missing. I just had a file with 66 notes and only 40 exported, so having to make screenshots of 26 notes is very time consuming.
Has anyone else had this problem? Were you able to fix it? Help!!!

Roch,
Is it possible that your client is using the Softcare Notes Manager plugin? This should not cause this problem, but it is a variable to check on.
The other question that I have is whether the notes that do not export were all created in either InDesign or InCopy. Since you stated that it doesn't matter who added the note, my assumption is that the notes that do not export were added in both InDesign and InCopy.
Have you tried to create your own InCopy files from InDesign and created notes with your own files? If your notes all export from internal files, it might show that it has something to do with difference on your clients side.
Sorry that I can only provide more questions, but it is a strange problem and the only way to find out what is causing it is to eliminate the variables.
Good luck

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