Trying to find broadband account details...

Hi there
I'm trying to help my parents with their BB. They have an online account that has their telephone info in it, but not their BB, which is also BT.
I have tried all passwords, usernames etc, as assume it must be in a different account somewhere, but no joy.
Is there a way I can find the details? Can it be traced by inputting their phone number somewhere? Help

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
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For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Tiger Requirements...
To use Mac OS X 10.4 Tiger, your Macintosh needs:
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http://support.apple.com/kb/HT1514
http://www.ebay.com/sch/i.html?_nkw=mac+os+x+tiger+retail+10.4
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