Trying to find out phone number in new flat

Hi,
My fiancee and I have recently moved into our new flat, sorted out the rest of utilities and now moving on to setting up the internet.  We've found a provider we like, but they need the phone number for the flat to check what kind of service they can offer us.
I called our landlord/estate agent to find this out, and they said to call BT, which I tried, but whenever I think I get close to the right place, they ask for the phone number so they can direct me to the right place.
Is there some way to talk to someone without having to enter it, because its just the number that I need to know.
Thanks for any help 
Solved!
Go to Solution.

if it's a working line, then legally it was the previous owners, meaning you couldn't take it over, unless they might want you to prove that you are the existing homeowner. Plus if the previous owner's have cancelled then the working line could stop at anytime, meaning it would mess up your order to do a like-for-like transfer. If it is stopped, i.e. a dialling tone but can't make calls then all you have do is book an order with whoever you want to go with on the address and not the actual telephone number. The company you go with can check on the openreach system if there is a stopped/working line.

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