Trying to get assistance for a connection problem ...

First, let's get this straight. No, restarting the router has no effect on the connection (as the 'technical' help desk advised me 3 times in a row). 
Please see previous thread for when the problems started occuring:
http://community.bt.com/t5/BT-Infinity/Service-has-been-great-for-a-week-ping-loss-after-big-disconn...
Since then I have been in pretty much regular contact with someone from this forum called Stuart. I must commend his commitment to trying to solve the problem, including one engineer visit a few months ago which I wasn't charged for, but still the problem persists.
Tonight the line is atrocious, unusable. 
tracert to one of the new FFXIV servers: http://i.imgur.com/Wx3sWgp.png (packet loss exhibited on hop 3 and 4 a few minutes after i uploaded the screenshot)
TBB to my IP: http://i.imgur.com/rlilqpr.png
The random disconnects, the packet loss, the random latency... it's disgraceful. BT have had enough time to sort this out (I reported it in April), and still I'm being charged full price for this line. The problem doesn't appear to be with the connection to my house specifically, but anything past the local exchange. Who can I speak to so I can get some sort of a refund on this...I'm well within my rights to terminate the contract with this kind of service, and I'm seriously considering doing so.

I would suggest you continue with mod help as they are only bt employees on the forum and from your posts you need bt assistance
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