Trying to get ATT Uverse Service

Question

I live in a small neighborhood on a private street with only 13 homes.  The road that our road branches off from has Uverse service and the homes to either side of our neighborhood entrance currently have Uverse.  For some reason our street does not show up in the ATT system so the service representatives are unable to enter a ticket for adding service.  Half of the people in my neighborhood and I have been attempting to get to the appropriate person to have our street added to the system so that we can get Uverse for the past 3 years but have yet to make any headway.  Is there anyone here who can help get me to the right person or department? 

Answer 1

Came in here thinking this post was mine for a second... Same situation here, let me tell you what I've learned: My situation: I live in a neighborhood of 24 homes where no broadband is offered. The neighborhood to my north will have 96 homes in the future, but is currently under construction and over the past 18 months have managed to build only 1 home (and it has not sold). However, each and every address in that neighborhood shows U-Verse available. Yes, not a soul lives there. So, I went through this forum thing once, got nowhere. Then I made a map of U-Verse availability within 5 miles of my home. That helped me map out the fiber lines, and from there I was able to locate all the VRADs near me. Just a little refresher on how U-Verse works: Big fiber lines are like water mains and they run from ATT's central hubs to boxes called VRADs. VRADs are basically neighborhood distribution hubs. There are two ways you can connect to a VRAD: fiber (FTTH, fiber to the home) or DSL (FTTN, fiber to the node which means copper telephone lines leading away from the VRAD). FTTH is preferred because it is faster and can travel longer distances, but it is also much more expensive to install. I located the VRAD closest to me, which to my surprise was something I had always assumed was an electrical box just 150 feet from my home. The big fiber to that VRAD goes right over the telephone poles in my yard. However, my VRAD only contains the "guts" (not that I'm saying I broke in and looked inside the thing, but take my word for it) necessary to provide FTTH, which might seem good but here's the problem: ATT installed FTTH fiber (small fiber) underground when the new neighborhood was being built, probably with money from the developer. They neglected my neighborhood because some bean counter decided it wasn't worth the investment. So, ATT's VRAD near me won't work with the existing telephone copper lines (DSL), and they won't install small fiber underground (too expensive) nor over the telephone lines (that's just for big fiber). So that's why I'm stuck with no internet at home, and that's probably why you are too. Maybe the details are different, but the story is the same: ATT is a big company, they only deploy internet service when the cost/benefit ratio is very hight, and their technology is a little backwards when it comes to compatibility. Now, there is a silver lining POSSIBLE in the future. ATT's new "Gigapower" offering does away with VRADs and instead connects the big fiber directly to homes via splices rather than a central hub. However, in my case the fiber is already in place for the new neighborhood near me and I doubt they'll install new fiber just to serve my neighborhood. And don't expect them to tell you what their plan is, because it's a "company secret" and God Forbid they let Time Warner know they plan to service this neighborhood or that one in the next few years. Wow, that was a long rant... Sorry. It's cathartic for me to vent once in a while. I'll keep posting this stuff here, and all over the internet, until I have a connection that will let me do something more entertaining than complain about ATT's greedy bean counters.