Trying to Get Digital Life Installed is Time Consuming and Extremely Frustrating

Is anyone else having difficulties with Digital Life installation and customer service? Today, I received a call to confirm installation appointment.  I needed to reschedule, so I called back and was on hold for about 10 minutes with customer service and finally hung up.  I tried to change the appointment online and the website was not working.  So, I called back and was on hold for 15 minutes until someone finally answered.  They needed to confirm my passcode or they could not change the appointment.  I can't remember the passcode.  I got the digital life equipment in April - I can't remember what the passcode is!  I have never used it and now it is the end of June. So, I advised that if we can't change the appointment the installation people can just show up.  But, I won't be there.  Very frustrating.  Next available Saturday appointment is August 1st!  Not available for me, so August 8th it is. More frustration. The first time installers came, they advised I needed 3 prong plugs or they could not complete the installation (would have been nice to have had that explained before I purchased all the equipment).  I have an old home, so it was not as easy as it sounded, plaster walls grounding electicity and repairs to plaster walls.  So just add MORE costs and MORE time to get an appointment.  More frustration! I paid for all the equipment in April it is now August.  More frustation! I have also been billed for the service twice now, even though nothing is installed.  More frustration!  Does anyone know if I can just return all the equipment to my local store?  It is sitting in its boxes in my living room and I am sick of looking at it.  I heard over and over while I was on hold about new wide angle cameras.  I have had the equipment sitting in boxes in my lving room for so long trying to get it installed, it is now outdated.  More frustration. Digital Life experience has NOT been a good one for me.  I shudder to think I will have to be on hold for 15 minutes if I need help with an alarm going off. . .  Not happy at all.

We are listening and want to help you! I am sorry to hear of the installation issues you are experiencing. Our Customer Support Leadership would like to look into this matter. Please share a little more information by clicking here to send Digital Life a private message. In your message please include:
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Thank you again for the gift of feedback. Not only do we look forward to resolving this matter, but we will also use this opportunity to further improve our overall customer experience.

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