Trying to get help over the phone!
Hi!
How on earth do you get help with a general enquiry by phoning BT? All I get is multiple choices to connect and not one of those multiple choices allow anyone to connect to an operator if the question you have is not included in those multiple choices.
Can anyone help?
This applies to both BB and phone problems!
Hi Adyc and Novice,
If you weren't able to get your query sorted though the helpdesk drop me an email at [email protected] with details relating to your query and I'll see what's going on.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Similar Messages
-
HT1338 How do you get help over the phone from AppleCare when in Manila Philippines?
I am trying to contact someone in apple care for help. The phone number listed in Manila Philippines doesn't appear to be correct. Anyone know how to get the help I have paid for?
Contact the Apple Store for the number.
-
Just trying to get help in auto lock it is not an options for (never) on 4s or new i pad 2 both are a mirror of each other it seems I have had problems with this phone from day 1 all up dates have been installed. Calling the support line is good if you get someone that is advance and that is not worried about there call time which I may have to do however I do know that this site is great help any help will be appreciated. This is my husband phone and I pad we purchased both phones @ the same time I have his older I pad he was given a new one for work which is the latest HELP please thanks. No problems with my phone or pad.
I have a Dell U3014 as well as a couple of older Dells turned up sideways as "ears".
Other than supplying the desktop "theme" (if you can call a complete lack of style along with a fair bit of inconsistency a "theme"), the OS really shouldn't be causing you to have a washed-out desktop experience. That's more a
matter of your display driver not really doing its job. What video card do you have?
FYI, one of the reasons I like Aero Glass for Win 8.1 (a 3rd party package) is that it allows me to make the desktop more pleasant to use and helps set the client areas (i.e., where work gets done) apart from the window chrome.
From what I can see, the color-management logic in Windows 8.1 is essentially unchanged from what it was in Windows 7. That there has been NO progress in this area is really a disappointment. It's an area where Microsoft has again just stopped
trying to make improvements.
If it's at all interesting to you, here's a screen grab of a REALLY cluttered up desktop. I don't normally work this way; this was an exercise to see how much I could get running. I finally gave up starting more stuff as I grew tired
and it just kept working fine...
http://Noel.ProDigitalSoftware.com/ForumPosts/Win81/BusyDesktop.png
-Noel
Detailed how-to in my eBooks:
Configure The Windows 7 "To Work" Options
Configure The Windows 8 "To Work" Options -
How can I get help on the phone?
Your program is running so very slow. I need help.
[''phone number removed for privacy by moderator.Hi,
Please don't post any personal identifiable information such as your e-mail address or phone number as this is a public forum.
Mozilla doesn't have a phone support line, that's why this forum was made. What problems are you having? We can definitely solve it here.
For starters, Can I have your troubleshooting information?
*Go to Help > Troubleshooting Information > Copy text to clipboard and paste (CTRL + V/Command + V) your response into a new reply. -
Fed up trying to get this sorted over the phone
My parents are both pensioners and understand nothing about broadband. They joined BT ADSL broadband in the summer of 2011. I recently moved into the property and noticed the state of their broadband. It is terrible. I took it upon myself to try and sort it out with BT, thus begins a long and very frustrating adventure.
The problem is constant very slow speed, about 1mb, usually less in the evenings and constant disconnections throughout the day. Sometimes when the telephone rings. The master socket is ancient, we moved into the house in the early 1980's and the socket and wiring have never been touched by us. The socket has a hard-wired extension coming out of the side which runs upstairs to a phone in the bedroom. The extension cannot be unplugged. There is a filter on the main socket, which the router is plugged into and also a filter at the end of the extension in the bedroom.
This is the type of master socket we have
I phoned BT a few days before christmas, around the 22nd and explained the problem. They recognised there was a problem and said the would elevate it to 2nd line support. 2nd line support called a few days later and said they would get an engineer to call to arrange a time to come out. I never received a call from an engineer.
I left it until after christmas and called again on the 30th December. It appeared BT had no record of my previous call. I had to explain everything again and go through the same scripted process. I explained I had already been through all this and my case had been elevated to 2nd line support. He told me he had no record of that. Frustrated I just told him to give me a direct number for 2nd line support which he did.
I then phoned 2nd line support and wanted to know why I had not received a call from the engineer. They did not seem to know. I then had to explain the whole problem a 3rd time to 2nd line support. The chap said the problem was our ip profile and he would reset it. To wait 24-48 hours and he "promised" our speeds would increase and the connection would be stable. I waited for 48 hours and no change. I waited a further day and still no change. I checked on the BT speedtest and, according to that, my ip profile had not been changed at all.
I called 2nd line support yet again and explained the problem a 4th time. They told me my line was being capped and they would take the cap off and would call me back in 10 mins. In a few mins our broadband went down. When it came back I noticed our speed had jumped from 1mb to nearly 3mb (according to the BT website our estimated speed is 6mb). Hurray I thought, finally some progress. 2nd line support called back and said they would call back the next day (3rd Jan) to check how things were going.
The next day, our connection dropped again in the morning. I checked our speed again and it had dropped 600kbps to 2mb. I waited for the phone call from 2nd line support which never came.
I am sick of phoning and having to explain the whole problem every time I phone and being promised phone calls would be made that never materialise.
These are the speedtest results:
Before I called BT for the first time
Test from immediately after we were "un capped"
Test after connection dropped the next day
Current router stats
It is my belief that we need an engineer to come out and replace our master socket for a start but I am fed up trying to get through on the phone. I was hoping some member of staff who can actually get things done would be present on this forum.
Thanks for readingOk engineer came, two of them in fact, took one look at our master socket and swapped it for one of these
They tested the line and said they were getting speeds of 7.1mb on their equipment. Said it could take up to 3 days but we should see an improvement within 24 hours.
These are the stats after 4 hours of use on the new socket.
So fingers crossed in a few days we'll be up to 7mb or so. I'm assuming this speed should gradually increase of it's own accord? No profile needs resetting or anything? -
I am trying to assist my mother on the other side of the country. She has the 'Desk Lamp' G-4 and cannot get the CD tray open. I tried several things over the phone beginning with F-12. Nothing is in the tray and nothing is working to open it. Any suggestions?
This may help:
http://support.apple.com/kb/HT2286
(Even though it is for a PowerMac not an iMac) -
Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work?Very frustrated with Apple. I have removed and re-downloaded itunes software at least a dozen times. When I plug in phone to synch, itunes does come up. Cannot access apple store. Programs stalls in middle and freezes my PC. I cannot download any apps, music or new OS5. Tried calling support, they will not help unless I pay for the help. Then called the nearest Apple store and they laughed at me over the phone.
I did notice that quicktime did not download with itunes. Had to download quicktime separately.
What do I do to get this software to work? -
Yesterday, I purchased Mountain Lion OSX and tried to download it but I don't think the download worked. How can I tell if I am using Mountain Lion and how do I get help if the download was unsuccessful?
Click your Apple menu icon top left corner of your screen.
From the drop down menu click About This Mac.
If Mountain Lion is installed, it will say: v10.8
If not, launch the App Store. From the App Store menu bar click Store > Check for Unfinished Downloads
FYI .. for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk Mountain Lion Recovery, that requires broadband access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
My voice gets echoed to the other user, when i speak over the phone.
Hi, i have a iphone4. Whenever i make/receive a call, the user at the other end will hear my voice as an echo and the user could not clearly identify what i communicate over the phone. I had been to the iphone store regarding this issue, but of no help.
Please could you suggest.
Regards,
SantoshYou can't delete it without knowing the password.
You'll have to contact the previous owner and get them to remove it, because they obviously did not bother to properly wipe the device before getting rid of it, and you didn't check it was wiped before accepting it. -
hi help unlock the phone happened after we installed a new programa we can not get the activation password and ID, I know and still does not stop the phone bought in Israel and what documents should be sent to confirm that my phone Please read through the help
What I am saying is ..........
The iPhone HAS to be active making calls on the UK carrier network for the carrier to identify as "theirs" and therefore eligible for the Carrier to unlock
The way to achieve this is to use a PAYG sim making and receiving calls to establish a customer relationship with the Carrier and then follow the Carrier's process to unlock
With a PAYG it usually means adding a specified (by the carrier ) amount usually £15 /£20 depending on the carrier
This is how O2 function and according to Gemma this is how Vodafone work -
I cannot activatea second hand iphone 4s as i don't have previous owners itunes ID. I can't get anything on the phone after setting the language as its asking for activation. Please can anyone help ???? Ideally i would like to get it back to factory settings and start afresh but right now i would settle for anything. Should say i only have the phone and charger, no box so no details
Unfortunately, the only one who can help is the previous owner. Otherwise you will not be able to activate and use the phone. Apple can't/won't help you with this either.
-
How do I get my money refunded? I am not getting what I want from this, cannot email anyone for help, cannot get someone on the phone I can understand, and keep getting disconnected. I just want my money back.
"this" being what? You posted in the Workspaces.acrobat.com forum, which is a free service.
If you subscribed to any of the paid services see Cancel your membership or subscription | Acrobat.com online services -
My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.
your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the edit>
preferences>devices and check for the backup
to put the ipod into recovery mode disconnect the ipod from the computer
power down the ipod
press and hold the home button than plug the device in and the itunes should give a message that states
itunes has detected an ipod in recovery mode and must first be restored before it can be used
than click the restore option in the summary page and issue resolved -
I have updated my mac book pro and am trying to get icloud and the new lion version. The lion version will not download and my biggest problem is finding icloud on my system preference. Can anyone help me?
Welcome to the Apple Support Communities
Connecting your MacBook Pro and your MacBook Air will be the fastest way, but you have to spend money on cables and adapters (also, your MacBook Pro doesn't support Thunderbolt).
As you have a Time Capsule, one thing you can do is to start your MacBook Pro and make a Time Machine backup. Then, turn on your MacBook Air and set it up. Setup Assistant will ask you to restore a backup, so select the option to restore the backup from the Time Capsule and be patient. This can take a lot of time if you have to migrate a lot of files -
Hello.
I'm not really sure how this site works just yet.. but i will get the hang of it..
I have a i phone 4s just got it lastnight still have to figure out everything on it...Iphone4sNewPhoneImlosted wrote:
I never had a i phone before. Im so lost. trying to get to make the apple account having problems. Then figuring out everything on the phone.
Not too many problems as you have created and AppleID to post here. Use this account for your iPhone.
Maybe you are looking for
-
How can I organize all my photo's in Iphoto
I would love if someone could tell me how I can create less folders in Iphoto to organize my photos. Every time I import something new iphoto puts it into a new folder, from the past 3 years I have way too many folders and would like to organize them
-
Error in SAP Installation in phase 12 Create database
Hi gurus, I´m stuck on sap installation main process. I´m install SAP ERP 2005 SR2 (= ECC 6.0 SR2) with OS windows 2003 server X64 and the Database is Oracle 10.2.0.4 ! I´m facing with error in phase 12 of 44. That is in Create Database phase as you
-
SCCM 2012 R2 Remote DP (w PXE): cannot find SCCM installation path nor logs
Hello All, I'm deploying a new SCCM 2012 R2 environment. I've got 1 primary site with a remote DP with PXE enabled. The PXE point is working: clients can pxe boot. However, I can't find the SMSPXE log on the server.. I can't find any SCCM related log
-
Browsing web folders with xMII 11.5
I'd like to drill down into the web folder using BLS. I know its possible to do because the Navigation builder does this when you select the "..Files" button. Unfortunately the browser is in a java applet so I can't see how it works. My concept is
-
Iphoto: can't create link for webjournal
When i want to make a webjournal from iphoto, i can't generate links. Publish link is grey and in the upper right corner the dot-circle is rotating and rotating and... When i cancel i see that the journal is on icloud, but i have no link! Any idea?