Trying to get new house connected is a nightmare
Hi,
Just moved house in September and made arrangements to get my phone and broadband service moved to my new address, got an appointment for the 25th and after numerous e-mail and texts to say they were coming and to make sure someone would be in they called the night before to cancel stating external works would need done and i would get an update in two weeks, bearing in mind the previous owner had a phone line, there is a pole outside the front door with a cable going to my house i was shocked when told there wasn't a line available for me from the pole or any other close by, anyway this has been going on for some time now, first they submitted drawings to the council for 3 way traffic lights that were accepted, then when the work was supposed to be carried out they came back with another excuses saying they then had to then submit plans to the council, we then got another date for 12th November and was assured that most of the cable work was complete and only a small section remained that was underground and requiring the traffic lights would take an hour, 3 men turned up hovered around outside the house and then disappeared again before i could get my shoes on and go out to chat to them, then told the following day that they could not complete the work for some reason that the cs girl didn't know then got a date for the 19th that was then changed later to the 24th then at 4am this morning get an email from BT saying they would be sending an engineer on the 25th September - whats that all about!! its getting beyond a joke i'm usually pretty patient but this is getting ridiculous, and to top it all off i am still getting charged for the services that havent been getting for the last two months.
Mark
Hi Markyd1973,
Welcome to the forum and thanks for posting. I'm sorry about the delay getting your line connected please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll check with Openreach for an update. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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