Trying to get recovery disks getting error

I tryed to get recovery disks for my new Satilite laptop. I get the error: Unable to verify your email address. Please check your entry and try again. It was registered under my wifes name.I looked up the warranty and the purchase date is wrong. Ive tryed to change it but I cant change anything without getting the error. Unable to verify your email address. Please check your entry and try again.

Try using the Warranty Resolution Center first to fix the purchase date and let me know how it goes.

Similar Messages

Error while trying to Create Recovery Disks - Lenovo 300 N200

Hi,
when trying to make Recovery Disks the program starts to extract files but after a few minutes i get this error:
"An Internal error has caused this process to fail"
when running lenovo system update i got an error:
"An error occurred while gathering user information."
i tried to update the "lenovo system update" but i'm getting errors while uninstall the previous version and also when installing the new one. After i tried to update, the "system update" is no longer loading, i'm getting a windows error and it's closing.
btw, i have vista with SP1.
does anyone have an idea ?
Thanks, Erez.

Someone ?!

Error code 32768 when trying to use recovery disks

does ayone know what an 32768 error code is when trying to load recovery disks and how to solve it will not load windows from ram drive any help is appreciateded thanks... bobby

Hello,
Clear now. Your created recovery disk will not be supported on your unit. You need original HP recovery kit (708649-DH1) to recover your unit. Please share privately your name/address/phone and RCD kit will be shipped to you.
I am an HP employee.

I downloaded my CSDesignWebPremium and when I tried to mount the disk--an error message said "DesignWebPremium,_CS6_LS16.dmg" not recognized

I downloaded my CSDesignWebPremium and when I tried to mount the disk--an error message said "DesignWebPremium,_CS6_LS16.dmg" not recognized
(I am using a MAC 2.6 GHz Intel Core i7 (16GB 1600 MHz DDR3) OSX 10.7.5)

Squasha9 it would appear that the DMG you downloaded is corrupted. Where did you download the installation files from? You can download a copy of the installation files from Download CS6 products.

Error message when trying to use recovery disks

Hello,
My hard drive failed, and I had remembered to create a Recovery Disk (2 DVD) in case this happened. I wanted to use the same hard drive, to see if I could get it back and running, but I get a message, which is in Norwegian since I am living in Norway and that is where I bought it, which says:
"HPs kundestøtte
Denne datamaskinen støtter ikke systemgjenopprettingsmediet. Du kan ikke gjenopprette dette systemet med mediet.
0110 - C9C2SEA #UUW - C9C26EA #UUW"
Can there be a problem with the recovery disk I created, or is it because of the failing hard drive? I would not like to buy a new hard drive just to find out it will not work, and that I will be obliged to go and buy a new operating system for this machine.
Thanks in advance for your replies
This question was solved.
View Solution.

Hello,
Clear now. Your created recovery disk will not be supported on your unit. You need original HP recovery kit (708649-DH1) to recover your unit. Please share privately your name/address/phone and RCD kit will be shipped to you.
I am an HP employee.

HP Pavilion a1560n : Sysem recovery disk gives error

I have a HP Pavilion a1560n Desktop PC with Windows XP. I got a laptop so I quit using the desktop. I stored it were it would not get damaged but when I turned it back on it said ( Hard Drive not found wires may have come loose or damaged) so I removed the side cover and checked the wires, they were fine. I then tried to boot and it came up ( Boot file not found put system recovery disk in and reboot). I put the system recovery disk in and it tried to boot and then an error message came up and it would do nothing else. error message is as follows. ( ERROR: This CD contains a backup of the software originally installed on an HP Pavilion PC and can only be used with an HP Pavilion PC. If you are receiving this message on an HP Pavilion, please call HP Support. ) This is an HP Pavilion so I don't understand what is going on. It was working fine when I shut it down. Warranty has expired so I can not afford to call HP Support. Any help would be greatly appreciated.

The Recovery Set checks the hardware configuration and compares it to the configuration that is in a file on the disk. If they do not match, then that is the message displayed. So, the question is, what changed to make the disk tell that, anything different from when it was new? Since the first error message, I think there is a hardware problem and the message is also indicates something is different. Both errors point to a problem with the hard drive. Remove the wired connections from the hard drive, one at a time, and reconnect. Try again. If the same message, then do the same for the hard drive wired connections on the motherboard, try again.
{---------- Please click the "Thumbs Up" to say thanks for helping.
Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

Recovery Disk Creation Error (Windows Vista / Satillite A200)

Hello Everyone,
I have a Satellite A200 running Vista. This is inherited so I will do the best to describe the issue:
Mainly because it's inherited and running terrible I wanted to wipe the drive back to factory settings:
When creating the disks, it get about 1/2 way through the first one, then gives an error similar to:
Unable to Read (drive)\ZZImages\ZZImages\preinst.swm.
I unfortunately did not write down the specific error message, and I will make a new frisbee if required to find out (unless it has a log?)
It happened once while at the previous owners posestion, so before running it myself I can a chkdsk on the C Drive.
There was a 2nd partition, 5GB that's empty, as well as a HIDDEN partition (unsure of size) that had quite a few files on it.
I had inspected the systems within Linux which reads everything fine, then set the chkdsk flag (Dirty Bit) to ensure a full scan of the C drive.
Any suggestions as to what I can do would be great.

Scanning the C: drive won't have any affect on this. The images are storred in the larger hidden partition that you should NOT scan. Since it happened to the original owner and to yourself it's fiarly obvious that the problem lies in the recovery partition. Your best bet at this time would be to order a replacement set of recovery disks from Toshiba. See the second post in this Recovery Forum for details.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

T60 Disk Drive Failure After Trying to Write Recovery Disk

Hello,
After backing up my computer for a reformat, I decided to create system recovery disks. I inserted a CD, and got an "unspecified error" message with the code 0x80004005. My computer no longer recognizes any disks I put in it, including my Windows 7 disk, and makes a sound I've never heard before, that sounds like the drive starting to run, then failing before it gets to speed.
Is it possible that Windows has somehow deactivated my disk drive, or could it have happened to fail minutes before a reformat due to the strain of having to burn a CD? Is there some way for me to salvage the optical drive without taking physical measures? If the optical drive is toast, is it possible for me to copy files from the Windows 7 CD to USB, and boot it from there?
Thanks for any help.
Edit: I found a guide for reformatting from USB, and will attempt it once I find a flash drive large enough for the Windows 7 ISO I made.

Hello Axeman89 and welcome to Lenovo community,
As I understand the optical drive does not read any disc now.
Uninstall the optical drive driver from device manager and restart the system and check,
If the issue persist the update the optical drive firmware from Lenovo website and also try making the anti virus program disable or uninstall.
Best Regards,
Tanuj
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Recovery disks displaying error code 1005.

just installed a new hard drive, old one blue screened. when installing recovery disks, at 20% progress, an error code 1005 appears. press ok, then system starts again, yet same thing happens each time. not sure what is happening, nor how to fix problem. is it the disk, the new hard drive or ???

Scroll down on the page and get>> Bootable CD and>> ImgBurn to burn the iso image to cd-a guide on using ImgBurn to write an ISO to a disc is> Here.
Once created, boot from it. Delete any hdd partitions, create one and format. Next try booting from Recovery again.
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Recovery disk creation error while disk verification in HP PAVILION Ts-15N015Tx Split Notebook pc

Recovery media creation using DVDs failed at verification Process.
Please help I haave tried various DVDs but always the error occurs at veification process.
I even tried creating recovery disk in safe mode in windows 8 but the message PLEASE INSTALL BATTERIES is displayed.
Please help..
thanks in advance

Contact HP Support in your country /region and report the issues you are having. Usually they will send Recovery Media free if the process fails and you are still under warranty. Worldwide contact info can be accessed here >>Contact HP
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Satellite L300D - Recovery disk creator error

I have a Satellite L300D and need to put it back to the original settings.But the recovery disc didnt work (C:\Program Files\TOSHIBA\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe The specified path does not exist).Now i dindt know what to do.

I had the same issue when purchased my lap, I tried to install Win Xp and didn't make a recovery disk. I installed from Windows copy disk and got drivers/utilities from [Toshiba Driver Page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp]
You can also do like this or oder [Recovery disk|https://backupmedia.toshiba.eu/landing.aspx] from Toshiba but for money

Trying to create recovery disk but keeps crashing?

Hi,
New laptop - Pavilion Notebook 15-n299ea, just switched on and trying to create USB recovery.
My flash drive is 32GB. ....prepare disk (fine), copy image (fine), verify disk - gets to 38% and then crashes and asks me to try again. Have tried 5 times and keep getting same.
Help, any ideas please?

Perhaps you could try another USB or using DVDs instead, or download the lastest version of USB Reovery creator.
Sorry because of different timezone I might not be able to help/reply you right away.IF that happens I deeply apologize!
**Click the White thumb if you like the answer.**
**Please mark Accept As Solution if it solves your problem and only solves your problem, if you have any more questions please ask, this also helps others to solve related issues.**
Feel yourself like home here, we are all happy to help, if you have an question reply or start a topic or pm me or an expert.

Trying to create recovery disks but it keeps canceling on me, what's wrong?

HP Pavilion Slimline s5107c. Windows Vista 64- bit. No error message just keeps cancleing.

@shanemary
You can order Recovery Media from your support page HERE Usually around $20.
Or,you can try creating them from a command prompt.Though a bit tricky if you aren't familiar with typing in commands. HERE
******Clicking the Thumbs-Up button is a way to say -Thanks!.******
**Click Accept as Solution on a Reply that solves your issue to help others**

Recovery Disks won't install to new HD

Hello, all,
My laptop froze up last week and wouldn't boot to the OS. Laptop is an HP Pavillion g6-1b60us, running Windows 7. I've tried a number of things, including a new hard drive, the recovery partition, recovery CDs, standard OS install discs, and testing the HD and memory in BIOS. All efforts are detailed below, sorry for the length, but I'm in Day 8 of trying to fix this.
I first tried restoring from the recovery partition, but after restoring, it told me on start up it couldn't find the boot manager.
I then tried installing Windows Vista from a standalone install CD (not an upgrade). Managed to boot it to Vista doing this, but when I tried to upgrade to Windows 8, the computer wouldn't complete the install on reboot.
I then ordered recovery disks from HP. Same problem as recovering from the recovery partition.
I opened up the computer and reseated the hard drive and ram.
I then used the BIOS to test the hard drive and the memory. Memory test came back fine, hard drive came back with an error.
Bought a new hard drive, same size, same brand. (500GB) I tried using the recovery disks to install the OS on the new drive. I consistently got errors saying files could not be copied to the hard drive in the first step.
Then tried installing Windows Vista, also got errors saying it wouldn't copy over.
Tested the hard drive in the BIOS, came back fine.
I then tried installing the OS to the original hard drive and cloning the drive to the new drive in Linux. This failed as well. For reference, the computer will run Linux perfectly using a USB drive.
I'm now at the end of my rope. Is there a chance the new drive is just a lemon and picking up a new one will fix this? Is there something with the recovery CDs that make them reject new drives? Any advice anyone has would be very helpful.
Thanks in advance!

Got a new hard drive (same size, different brand). Installed perfectly.
For some reason, the new HGST 500GB travelstar just wouldn't work, which is odd since the original is a Hitachi as well. The drive worked fine as an external, etc, and tested fine, so who knows. Kept getting the error "failed to create E:\sdv.flg".
Got it running just fine on a Toshiba 500gb.

Unable to create recovery disk

I have Leovo G530 35U 3000 series laptop. When I tried to create recovery disk by clicking "Create Product Recovery media" , a new window for creation appear. But the check box for "product recovey disk you are going to creae are for this conmuer use only" and ok button get diactivated.
Is there ny other option to create prouct recovery disk?
Can anyone help me?

Hi saksham_jain,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you tried to create your recovery DVDs using HP Media Creation and it failed. Here is a document to assist you with creating the recovery DVDS. Creating Recovery Discs or Saving a Recovery Image to a USB Flash Drive (Windows 7).
If this should fail for any reason, please provide the error and any other details.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Can't order recovery disk for my Pavilion 17-e019dx

I have accidentally deleted my factory given windows while installing UBUNTU... Now I have again installed Windows 8.1 64bit but it doesn't have the previous softwares and drivers given by HP... But I really need them :/
I have also deleted my recovery partition
I tried to order recovery disks but they are not taking the orders and telling me to order after sometime, but nothing worked...
Can anyone tell me how to get my recovery disks? from HP or other websites? :/
This question was solved.
View Solution.

Download a copy of Hiren's Boot at Hirensbootcd.org, there is some really good programs in there, use the disk recovery stuffs like government issue or something. I was just messin around with it on a disk I had formatted previously and it brought up all the files that were on it. It may or may not help with all the problems your having but you will love the software belive me. Good luck.

Trying to get recovery disks getting error

Similar Messages

Maybe you are looking for