Trying to get serial number to install elements 12.

I am trying to get the serial number to install elements 12.  Have entered the redemption code but the redeem button does not activate.

You should try using a different browser if the one you are using is not working with the interface properly.  Below is a link to a help document that might provide some helpful tips if you continue to have a problem.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Similar Messages

  • I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these?

    I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?

    If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.

  • Where is the serial number to install elements 13 on my PC

    I can't find the 24 digit serial number to install elements 13 on my PC

    Please refer to: https://helpx.adobe.com/x-productkb/global/find-serial-number.html
    Regards
    Rajshree

  • Trying to get serial number for PSE12. Got redemption code. What's the next step?

    I am trying to get serial # for adobe Photoshop elements 12 I got the redemption code how do I get my serial # please help

    Redemption Code Help
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • How can I find out the intended serial number to install elements 13 if the number on the disk sleeve gets rejected?

    the installation routine says the serial number is on the sleeve and should be 24 symbols of letters and numbers, but the number there doesn't match 24 symbols and it gives me a wrong number rejection window.  I'll have to get a refund for this software purchase if Adobe can't get me registered with some kind of service.  Is that what I should do?

    if that first link didn't help you find your serial number, is there a 'redemption code' in your box?  Redemption Code Help
    but make sure you check that first link, first.
    if neither link helps find your 24 numeric serial number (6 groups of 4 digits), contact adobe support -
    https://helpx.adobe.com/contact.html

  • Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy

    I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
    Thanks!

    Either wait a while and try the site again, or contact Adobe:
    http://helpx.adobe.com/contact/
    Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
    You should be able to use PSE10 as a trial version until you get a serial number.
    Ken

  • Finding me serial  number to install Elements 10

    Please helpe find my serial number.  Thank you.

    Please see http://forums.adobe.com/message/3987968#3987968 for additional information on how to locate your serial number.

  • I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

    Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

    Dear Brian,
    I activated my product in August of 2014.  I had it a few months, October, when my computer crashed.  Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy.  I was not worried, as I had the serial number.  it was working, but in January I got a message that my "trial" copy had expired. 
    At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
    Therefore, at one point, when the computer crashed, I had not deactivated the program.  But Adobe had gotten it working for me again. 
    I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
    Now to your patient questions.
    As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired".    When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
    When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy.  (I have done this numerous times)  It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before).  It waits and then the Editor/Organized box comes up again.  When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
    I was so frustrated, that I waited a couple of months to try it again.   The thinking was that there was some glitch that would work it self out and I could again  down load a clean copy of the original, not a trial.  (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
    The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw.  Probably because I had downloaded a copy again. 
    When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads.  I have left the web page open to copy the serial number from that page, although it always matches my notes. 
    ThanksT

  • Just bought Elements 12 from Best Buy, Tried to redeem serial number. Keeps rejecting Redemption code.

    Just bought Element 12 from Best buy. Tried to get serial number using inserted reception code provided. Get message saying code is invalid.

    Have you also checked your receipt? And have you tried this?
    Redemption Code Help

  • Can't get serial number required to install software?

    I can't get serial number to install software

    if this doesn't help solve the problem, specify the problem: http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

  • Purchased and downloaded/installed Captivate 7 but get 'serial number valid but' error

    Purchased and downloaded/installed Captivate 7 but get 'serial number valid but a qualifying product could not be found on this computer' error.  I have checked serial number, checked that I purchased correct version (7) direct and not an upgrade but the drop down list tha tthe window shows is only previous 6 versions and it is 7 I purchased/installed and is opening.

    Captivate thinks you bought an upgrade.  Adobe Support will have to help you. 
    I went through this (with an upgrade) but my qualifying product was also an upgrade, and Adobe didn't list my original product (CP2).  So there was no way to put in all the info. 
    And, just FYI, keep that serial number handy.  Even after Adobe Support fixed my Captivate so that it will run, every once in awhile...for no apparent reason...Captivate will start in "trial" mode and I have to re-enter the serial number.  It always works after I do that.  But, it's a pain so I now keep the serial number posted on my bulletin board for handy reference.
    Rebecca

  • Trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....

    Thank you guys for the quick answer! Muche appreciated
    I've tried all suggested solutions, but no luck :-(
    - tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
    also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
    Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation.  All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system.  Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog,  the Server Manager management tool, or the dism.exe command line tool.  For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
    http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
    > is not for 2012 R2.
    For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
    "SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
     I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! "

  • "qualifying product" error when downloading/installing cs6 and trying to enter serial number

    When i download PS CS6 and try to enter my serial number i get:  "Serial Number you provided is valid, but a qualifying product could not be found on this computer".  Just plain CS6 isn't available in the drop down. CS6 extended is available but i don't want that nor do i have a serial number for that.  What is the appropriate action?

    this is quite confusing in the installer. I got stuck and it took me quite a while to figure it out.
    Not clear what is meant by "qualifying product" -- rewording would help a lot of people
    Something like
    THis serial number is for an UPGRADE to a prior version of Creative Suite.
    You need to provide the serial number of the PRIOR copy (version 5.5 or earlier)
    Please select which product below you are upgrading FROM and provide the serial number from the version you are upgrading FROM
    no charge for the free copywriting

  • I need serial number for my elements 4.0 disc provided with my Leica camera?

    i need serial number for my elements 4.0 disc provided with my Leica camera please?

    It is almost impossible to transfer FCE as there are so many essential hidden files that workers in an Apple Store will know nothing about. The app needs to be installed from the original DVD.
    Other than buying another copy your only chance  (very remote) is to contact the Apple Store and see if they are able to get a replacement number from Apple.

  • Invalid redemption code problem to get serial number

    Bought adobe premiere elements 13.  Got to retrieve serial number by entering redemption code.  24 letters and numbers.  I did every way, case sensitive and not, and even the 0 with a line through it, an O or number 0?  Tried both.  Still all ways "invalid."   What now? 

    Hello Scotty,
    did you use the steps from there? >>> Redemption Code Help
    Another way, If you purchased your product from these firms like Amazon, you get this code with which you can request a serial number from Adobe. Please have a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)
    The following part, so I just see at least, ceased to exist on my Adobe website, everything takes place in the link from above. I leave it as an info yet, it might still fit for you. For this purpose, please click your way through to your Adobe Store and find the button "Get Serial Number". Fill in the form and after a while you will get the real serial number.
    Hans-Günter

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