TRYING TO GIVE LOG ON DETAILS TO SAP - PLEASE HELP

Hi All,
I am trying to give the Log On details to SAP so that they will have a look on our R/3 production system. Can you help me to give these details on secure area (step by step) please.
Thanks,
David

To add log in information to the Secure Area of an OPen message to SAP, the message must be in status Customer Action.
On the Message, there is a sub heading:Specification.
This where the Short and long text of the problem is.
Scoll down and there are two buttons.  Access Data (you want this one) and Service connection (for opening connection)
Click Access Data, New pop up window opens, Click Display then add the entries that are required.

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