Trying to Hot Sync Visor Pro with Windows 7 (64 bit OS) - getting error: "The connection between your handheld computer and the destktop could not be established. Please check your setup and try again."

Hi.
I read the posting regarding the options on Hotsyncing for Windows 7; however, I have some questions as I have a 64-bit system.
I have a Visor Pro that I'm trying to Sync up with my new laptop which is running Windows 7.
Steps I have taken:
* installed the Visor Palm Desktop 3.0.1 that came with the Visor (which the installation went well)
* The issue arises when I push the "Sync" button on the cradle and the following error message appears "The connection between your handheld computer and the destktop could not be established. Please check your setup and try again."
Since I have a 64-bit OS it appears that I have 2 options: 1) bluetooth or 2) Infrared.
I have to admit I don't know know how to do either of these (how can I tell if this Handspring Visor Pro has bluetooth (which I don't it does)?).
Then how about the Infrared option? I see on the PDA it has a red area that one can "beam" info. Is this the same as Infrared or my 2nd option?
I love my Visor and want to continue using it, but need to backup the valuable info!
Any help with this would be greatly appreciated!
THANKS!!!!!
Post relates to: Visor Pro

Hello lwalbring and welcome to the Palm forums.
Your Visor, as you suspect, does not have Bluetooth, so you must use the IR HotSync option. Since you are using Windows 7 64-bit, I believe that you are going to have to upgrade to Palm Desktop 6.2.2 to make things work from an OS/Driver perspective.
Since you are using such an old device, you are also going to have to download and install the PalmHotSyncSetup Utility from Pimlico. This update turns on support for old Palm OS PDAs in Palm Desktop 6.2.2. Without the update, you won't be able to sync your Visor with Palm Desktop 6.2.2. The software is free and the link is all the way at the bottom of the screen.
Lastly, if your PC doesn't have an IR port on it, you will need to purchase a USB to IR adapter. Some laptops still have IR ports and most desktops don't.
Once you have all the pieces, you'll want to go back to the Windows 7 and Vista HotSync thread again, and follow the directions for setting up and configuring IR HotSyncs.
Alan G

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Trying to Hot Sync Visor Pro with Windows 7 (64 bit OS) - getting error: "The connection between your handheld computer and the destktop could not be establishe​d. Please check your setup and try again."

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Trying to Hot Sync Visor Pro with Windows 7 (64 bit OS) - getting error: "The connection between your handheld computer and the destktop could not be established. Please check your setup and try again."