Trying to install CS 5.5 on a newer computer (Windows 7) and I am told to "please restart computer." Restarting doesn't resolve anything

I am trying to install CS 5.5 on a newer computer and every time I go through setup the serial number comes back good (green check mark, etc.) but then when I proceed with install, I am told to "please restart computer." No error number just "please restart." After restarting 5 or 6 times I realized there must be a deeper issue. I first made a basic mistake (forgot to deactivate the serial#) so I went back on to the original device and, interestingly, when I re-installed InD CS5.5 on the old computer, there was no incident. It then proceeded to function normally and opened just fine, I deactivated the serial#, and went back to the new computer. After installing and trying again, I got the same message "please restart computer."
This was a license that allowed for multiple installs and I have put this program on a Win7 (pro) laptop before using the same serial number and had no issue. Now I am on an Asus Desktop running Win7 (home) and and am having this please restart problem. Could it be an OS issue? Any ideas of what to try?
Thank you all, I hope someone can help.
Tommy

I think you need to clean this machine before trying again, so run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3), then run MSconfig and turn off all non-essential startup programs before you try to install again.
Also, be sure javascript is enabled. From the Start menu choose Run, then in the command field type regsvr32 jscript.dll and press Enter. You should get a confirmation.

Similar Messages

Maybe you are looking for

  • XL report is not working on office 2010

    Hi All our client is having an issue with running her xl reports they have upgraded to SAP8.81 PL 05 " When I run it under Administrator as well as the user on the Terminal Server it opens the XLreporter, when I double-click a file as Administrator I

  • Nokia N95 Wlan Wizard has stopped working

    Hi Ive had my phone since July and my wlan wizard had been working perfectly up till yesterday. I checked the wlan wizard details and it says the signal is strong 100% and my network is named etc, there does not seem to be a problem there. Everytime

  • System and Application Alerts Inoperative

    For two days, I have been trying to figure out why all Outlook notification sounds had stopped.  After following various suggestions and even installing two new sound sets, today I realzed that while normal sound works fine, all alert sounds, whether

  • Pages freezes

    Before I start, thanks to everybody here - this forum is very helpful. Have found many answers. However, no I am stucked. I have found other topics talking about it but none helped. So that is the story: Pages freezes the whole iMac Core Duo. Nothing

  • Lr3 Pricing - What A Difference a Version Makes

    As I recall, one of the longest and possibly bitter threads on this forum was sparked by the pricing differentials of Lr2 upgrade in countries around the world - compared that is to what Adobe charged within the U.S. To date, I have seen not a flicke